RefWorks
Your feedback matters to us. Help us improve RefWorks by telling us what you’d like to see using the message areas below. You can also can support something already posted.
We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.
For more information please review our FAQ and guidelines.
For Support related issues please use this form.
Thank you.
174 results found
-
Put in a duplicate/copy folder option
In order to show progression of research it would be much easier if you could make a copy of a folder and then continue processing this new copy to maintain a record
4 votesWe are happy to announce this feature was completed in 2024 Q2 release. More details are available here: https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/040_2024_RefWorks_Release_Information#July_9.2C_2024
-
Edit author
Sometimes authors have to be entered in manually. This is especially the case when I import PDFs - RefWorks captures the wrong authors. However, it would be easier if we could rearrange the order of authors manually. Currently, if I accidentally delete the first author or skipped a third author, I can't go back and add these authors in their correct order. Instead, I have to re-type all the author names again in the correct order.
Please allow authors to be manually added and allow us to add authors in a specific order/ wherever we click in the author section.
4 votesWe are happy to announce Author improvements were completed in 2024 Q2 release. More details are available here: https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/040_2024_RefWorks_Release_Information#July_9.2C_2024
-
Accents
we can not use the accents in Spanish on last names
4 votes -
Deduplicate more than 2000 references simultaneously
Enable deduplication of larger numbers of references than is currently possible
4 votes -
Enable customizing the dash between the page numbers
RefWorks automatically uses a dash between page numbers in bibliography and I can't customize the dash. My uni requires us to use en dash in bibliography and I have to always edit it to the bibliography after creating it. It would be so much easier if i could customize the dash in citation style editor.
4 votes -
Inclusion of page numbers in the numeric styles with RCM, specific AMA 11th. ed.
The citations style AMA 11th. ed. is a number style with superscript. Although the focus is on numbers it is possible to add page numbers to the superscript according to the AMA Manual of Style: A Guide for Authors, 2020, p. 64.
With RCM it is not possible to add page numbers - I have tried to use the suffix-field - but it does not respond on "Edit citation".
I did the same thing within Mendeley Cite and EndNote - using the suffix-field - and in these programs you can add the page numbers to the AMA superscript style.
I…
4 votesWe are happy to announce this update was completed in January 2025 release.
-
Update folder counts upon import
Currently, after importing references from a file and specifying a folder location, the folder count isn't updated until a browser refresh. This can be troublesome because it then prompts to (re)import the folder.
4 votesAdded with April 9, 2024 release.
-
Remove final periods from footnote citations with multiple references
In Chicago Notes & Bibliography style, footnote citations with multiple references are showing the final period (".") after each reference, even though RefWorks is correctly separating each reference with a semi-colon (";"), as per the Footnotes settings. Can you include a setting to automate removal of the final period?
For example, when I add a footnote with one citation with RefWorks Citation Manager in Word, it correctly formats it as such:
Clifford Geertz, The Interpretation of Cultures; Selected Essays (New York: Basic Books, 1973).
However, when I add a footnote with two references, it does the following:
Clifford Geertz, The…
4 votes -
Request to modify Japanese in the admin screen
Could you please confirm if it is possible to modify some parts of Japanese?
I want you to modify the Japanese in the users section of admin tools.
I have attached the PDF file of the detail.If you need further information, please let me know.
4 votes -
RCM Sort options: Ascending/Descending and within search results
RCM search only sorts in descending order, nice for Dates but less for text fields (Author, Title). Toggle ascending vs. descending of a sort field would be ideal.
Also, I notice that when searching for a reference in RCM, there is no sort at all. Adding the same (or any) sorting to RCM search results would really help.
4 votesWe are happy to announce this feature was completed in 2024 Q2 release. More details are available here: https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/040_2024_RefWorks_Release_Information#July_9.2C_2024
-
Ensure the DOI field enables hyperlinks to work
I've noticed when you pull references into a biliography the DOI links rarely worked - despite double checking them. Then when clicking on the DOI link in RefWorks, the links rarely work then either. This means going through all my references once exported and going back to the original article and copying and pasting the original DOI (which looks the same as in RefWorks) to get a working link. Must be something to do with background programming. Can it be changed?
4 votes -
Document convert tool to match Legacy citations to new Refworks
For Word documents created with Write-N-Cite but linked to a legacy Refworks account, have a WnC conversion tool. It would match the citations in the document, to records in the New Refworks account. Auto-convert might not be possible without matching record IDs, but maybe field matching could offer a suggested match to "confirm" at each citation link in the MS Word document.
3 votesHello, we have released functionality to convert legacy citations to new RefWorks citation formats. You can learn more about it here. https://knowledge.exlibrisgroup.com/RefWorks/Knowledge_Articles/Tips_for_Upgrading_a_document_created_in_Legacy_RefWorks_for_use_in_New_RefWorks If you have any further questions please don’t hesitate to contact Support.
-
promotional materials
A nice on-boarding idea: How about some promotional materials for new REFworks subscribers? We have a resource fair in the fall and would love to have something tangible to hand to students to promote this awesome product. :)
3 votesPromotional materials can be downloaded from the following link. Additional resources will be added in the next few months. https://knowledge.exlibrisgroup.com/RefWorks/Product_Materials/Resources%2F%2FSupport
-
Make your system accept my acceptance of the new terms and stop it reappearing on every single page with a threat to delete the account!
Please please fix this
3 votesThis has been resolved in the past. If you encounter this again please open a support case at the following link: https://supportcase.exlibrisgroup.com/?product=Refworks
-
Allow users to link their ProQuest MyResearch account to New RefWorks
At the moment, you can only link the two if you have an account in the old RefWorks.
3 votesI am happy to update that this has been completed. MyResearch users who have a (new) RefWorks account can link their accounts. Refer to the release notes for more information: https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/070_2021_RefWorks_Release_Information#Integration_between_RefWorks_and_My_Research -
Legacy vs New Proquest button does not save choice to always choose
The "don't ask me this again" checkbox does not work. I need to make this choice everytime I import. Even after clearing cookies.
3 votesI’m happy to update that this issue was fixed in the October release, and the selection is now saved. The saved selection can be cleared by clearing cookies.
-
Sign Up Interface - Customize/change "Enter your [University] email to begin"
Need the ability to customize the word "University" in the sign-up interface, or change to "Institutional"/"Organization". This causes much confusion at sign-up because we are not a university, but have many affiliated/cross appointed university staff causing account confusion.
3 votesI am happy to update that since the September release the account creation screens say “Institution” instead of “University”.
-
Include the Area of Focus on the admin user report
Include both the user type AND the "area of focus" on the user admin reports.
3 votesI’m happy to update that from the October release the reports include Area of Focus.
-
Add APA 7th edition it was released on 10/1/2019
Add APA 7th edition it was released on 10/1/2019
3 votesSorry for the late update. APA 7th was added in Dec. 2019.
-
add deduplication feature for shared folders
We would like to deduplicate even in shared folders.
3 votesRefWorks is pleased to announce this feature is included in the November 2022 release.
- Don't see your idea?