The new Give Us Feedback Tool should provide information about the end users IP
Access to electronic resources our library subscribes to is IP-based. If the user's IP address belongs to the university's IP range, they are recognized when they go to the resource and do not experience any access problems. Most of the issues reported to our support team come from students who forgot to turn on the VPN. Adding the IP address information to the feedback message would save us a lot of time in processing such issues.
Adriana
shared this idea
Hello,
After further examination, this will currently not be part of the coming roadmap.
Regards,
Yael.
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veerle.kerstens@kuleuven.be
commented
As this Idea has been closed, I submitted a related idea that can also be useful and that I hope is feasable: https://ideas.exlibrisgroup.com/forums/308176-primo/suggestions/48859493-can-the-feedbacktool-for-primo-ve-provide-more-inf
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veerle.kerstens@kuleuven.be
commented
I'm sorry to read that this enhancement will not be part of the coming roadmap. If privacy would be a reason for not implementing it: For us the info about whether the user is signed in and/or whether he is on/off campus would also help.
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Birgit
commented
This would be very useful!