The new Give Us Feedback Tool should provide information about the end users IP
Access to electronic resources our library subscribes to is IP-based. If the user's IP address belongs to the university's IP range, they are recognized when they go to the resource and do not experience any access problems. Most of the issues reported to our support team come from students who forgot to turn on the VPN. Adding the IP address information to the feedback message would save us a lot of time in processing such issues.
199
votes
Adriana
shared this idea
Thank you for this idea.
We will consider adding the IP address to the Give us Feedback email.
Best regards,
Yael.
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Birgit commented
This would be very useful!