Publish synonym list for hosted non-VE customers in Primo documentation
It was announced in the Primo mailing lists during August 2021 that the list of synonyms for Primo VE had now been added to the documentation page.
The equivalent documentation for non-VE Primo customers such as us is at:
As hosted customers, however, we still can't see the contents of the synonym files as described, as we don't have that sort of server level access. Therefore we are unable to determine:
(i) whether the non-VE synonym list bears direct comparison to the VE list,
(ii) if it does not, where the differences lie.
Significant staff time is taken up raising synonym-related cases that turn out to be fools' errands and could be made more focussed, or even not need raising at all, were the non-VE list made visible.
The absolute ideal would be for the ranking power - from Very High to Very Low - for each synonym to be published as well.
Jeremy Grayson
shared this idea
Hello All,
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Stacey van Groll
commented
I asked about this in a case and was advised that the VE files are examples only and all Primo customers (VE and BO) must open a case to request updated files. This is now indicated in the VE documentation with: "Since this information is updated per customer requests, please contact support to get an updated list for your institution.".
Presumably, if you were considering moving from BO to VE and wanted to compare the files as part of your transition project, you could ask for both files in the case and to be advised if they were at parity.
The last file I asked for and received for our BO site included the ranking eg Very High, Very Low etc.