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4 results found

  1. Remove delays for duplicate orders

    Currently electronic portfolios are delayed from becoming active when identified as a duplicate by the system, even when they are requested from rapid partners.

    It should not matter if an item is a duplicate or not they should still be activated in keeping with service agreements.

    18 votes
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    0 comments  ·  Ordering  ·  Admin →
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    Already Supported  ·  AdminJohn Larson (Director of Product Management, Rialto, Ex Libris) responded

    This is supported by a combination of ProQuest-side system configuration (to prevent delays for duplicates) and the "Allow duplicate" checkbox (to control approval within Rialto).  This issue should be resolved; if you are still experiencing delays when ordering duplicate electronic titles, please contact support and instruct them to remove the duplicate check from ebooks.

  2. rush

    Option for institution to be able to remove the 'rush' option from the Shelf Ready section of the order cart.

    Not all book suppliers offer a rush service, and even if they do the extra charges aren't always known to the selector.

    18 votes
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    0 comments  ·  Ordering  ·  Admin →
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  3. In Others' List/In Others' Cart

    It would be useful to be able to see somehow whose list or cart the item is in, not just that it is in someone else's list/cart.

    2 votes
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    0 comments  ·  Ordering  ·  Admin →
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    Already Supported  ·  AdminHeidi Whitehead (Product Manager, Ex Libris) responded

    Hello Amanda, 


    We already support showing the name of the cart owner, I'm attaching an image that shows "demo rialto" which is the user in our demo account. Regarding showing the list owner, this is not something we can support, we do show the name of the list, however. 


    Thank you for submitting your idea. 

    Best regards, 

    Heidi Whitehead

    Rialto Product Manager


  4. Cancellation notification to client if POL is not able to be supplier - Rialto

    When creating a POL in Rialto, there is no functionality that enables the system to notify a client if a title is cancelled.
    Manual intervention is required to notify a client if the title is cancelled within ALMA.

    1 vote
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    1 comment  ·  Ordering  ·  Admin →
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    Already Supported  ·  AdminJohn Larson (Director of Product Management, Rialto, Ex Libris) responded

    When an order is cancelled, Rialto generates a user notification to users with the role Rialto Manager.  If you're not receiving a notification and it is appropriate for your role, you can have that role assigned to your user.


    For more information about notifications, including this "Cancelled order" notification, see:

    https://knowledge.exlibrisgroup.com/Rialto/Release_Notes/Release_Notes_2021/090November_2021_Release#User_Notifications_in_Rialto

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