Rialto
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8 results found
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Email Alerts for Order Rejections
When an order is rejected, the selector should be emailed an alert instead of solely relying on the notifications section of Alma. Selectors often don't think to check notifications in Alma. There are already title alert notifications via email so this functionality should not require much development.
7 votesHello,
Thank you for the request. The email option for rejected orders has been supported since notifications were released, November 2021. The settings are configurable per user to receive the pop up and/or email. By default, all notifications are set with only the pop up enabled. Please click here to read about how to modify settings, and all of the other notifications available within Rialto.
Thank you,
Rialto Product Management
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In Others' List/In Others' Cart
It would be useful to be able to see somehow whose list or cart the item is in, not just that it is in someone else's list/cart.
2 votesHello Amanda,
We already support showing the name of the cart owner, I'm attaching an image that shows "demo rialto" which is the user in our demo account. Regarding showing the list owner, this is not something we can support, we do show the name of the list, however.
Thank you for submitting your idea.
Best regards,
Heidi Whitehead
Rialto Product Manager
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Ability to add reporting codes when placing an order for a unique item(s) to be processed by shelf ready
It would be helpful to have the ability to add a reporting code for item(s) that are being ordered in Rialto for shelf ready processing which are being paid for by a specific department and are classified differently to other items and are only identifiable by the reporting code.
3 votesHello,
Adding reporting codes to purchases is supported in Rialto.
Best,
Heidi Whitehead
Rialto Product Manager
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rush
Option for institution to be able to remove the 'rush' option from the Shelf Ready section of the order cart.
Not all book suppliers offer a rush service, and even if they do the extra charges aren't always known to the selector.
18 votesHello,
There are two existing options to prevent the rush option from appearing in the cart.
You can use a cart customization to hide the rush option for individual or all users, or you can contact customer support to fully disable the rush option.
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Cancellation notification to client if POL is not able to be supplier - Rialto
When creating a POL in Rialto, there is no functionality that enables the system to notify a client if a title is cancelled.
Manual intervention is required to notify a client if the title is cancelled within ALMA.1 voteWhen an order is cancelled, Rialto generates a user notification to users with the role Rialto Manager. If you're not receiving a notification and it is appropriate for your role, you can have that role assigned to your user.
For more information about notifications, including this "Cancelled order" notification, see:
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A pause purchasing function
When acquisitions wanted to implement fiscal roll over, there was a challenge ensuring that no additional orders were submitted. A "pause purchasing" option would greatly help administrators in those few days of fiscal roll over.
5 votes -
Remove delays for duplicate orders
Currently electronic portfolios are delayed from becoming active when identified as a duplicate by the system, even when they are requested from rapid partners.
It should not matter if an item is a duplicate or not they should still be activated in keeping with service agreements.
18 votesThis is supported by a combination of ProQuest-side system configuration (to prevent delays for duplicates) and the "Allow duplicate" checkbox (to control approval within Rialto). This issue should be resolved; if you are still experiencing delays when ordering duplicate electronic titles, please contact support and instruct them to remove the duplicate check from ebooks.
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Use email address to search interested user field
When adding an interested user to the cart, allow for searching by email address. This will better help distinguish users who may have a common, shared name.
5 votesHello,
You should be able to do this already, however, you must search for the complete email address before the search will work.
Let me know if you have questions.
Best regards,
Heidi Whitehead
Rialto Product Manager
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