Cancellation notification to client if POL is not able to be supplier - Rialto
When creating a POL in Rialto, there is no functionality that enables the system to notify a client if a title is cancelled.
Manual intervention is required to notify a client if the title is cancelled within ALMA.
When an order is cancelled, Rialto generates a user notification to users with the role Rialto Manager. If you're not receiving a notification and it is appropriate for your role, you can have that role assigned to your user.
For more information about notifications, including this "Cancelled order" notification, see:
-
Sonya Oll commented
Hi John,
We are wanting the notifications to be sent to the Interested user attached to the POL not to the staff with a Rialto role.eg We are wanting a similar workflow where the interested user is notified upon activation of an ebook
Is this possible?