Quick action for activating or dismissing notes on requests
When you create a new note from the right panel of a request (the yellow sticky note), it's not currently possible to activate the note from here. Instead you have to edit the request > go to notes tab > select Update Notes and choose to Activate notes. Similar steps are required if you want to dismiss an already active note. Since there are so many steps to activate or dismiss a note, currently staff are less likely to do this and therefore the 'Active Notes' facet/set is not truly reflective of which notes staff should pay attention to (e.g. only those active)
It would be much quicker to toggle active or inactive from the sticky notes area. See attached illustration
Dear colleagues,
Thanks for submitting this Idea. Note that we have this as a planned enhancement. Dates are still to be determined but there is no need to vote for it.
Best regards,
Judith