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7 results found

  1. Temporary location gets deleted after a Rapido process

    If an item is in a temporary location before a Rapido loan, at the moment of the return, the previous temporary location gets not restored but the item is put back to the standard location.
    We would like that when returning an item under a Rapido loan, the previous temporary location is set back, instead of the standard one.

    59 votes
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    Completed  ·  5 comments  ·  Other  ·  Admin →
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  2. Lending reports - reject reasons

    As an ILL staff member who is not a systems or analytics expert, I would like one or more out of the box lending reports of reject reasons so I can locate and correct problems with workflows, staffing levels, and configurations.

    I would recommend something like "reject reasons used in (large unit of time) by (smaller unit of time)," such as in a month by day or in a year by week, and "reject reasons used in (unit of time) as percentage of the whole."

    5 votes
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    Completed  ·  1 comment  ·  Analytics  ·  Admin →
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  3. Lending reports - fill rates

    As an ILL staff member who is not a systems or analytics expert, I would like one or more out of the box lending reports showing our fill rates (requests supplied vs. requests received for a selected period of time) so I can correct inefficiencies and maintain the level of service required by RapidILL agreements.

    5 votes
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    0 comments  ·  Analytics  ·  Admin →
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  4. Lending reports - top borrowers/borrower stats

    As an ILL staff member who is not a systems or analytics expert, I would like an out of the box lending report listing the libraries that borrow from us the most over a large period of time so that I can appropriately allocate processing space and staff time. Since we process local scan requests through Rapido, I would like to be able to exclude a specific library (us) from this report.

    4 votes
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    0 comments  ·  Analytics  ·  Admin →
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  5. Replace Download Link from Primo My Account with Notice of Expiration, upon Expiration

    Once a download link has expired, it is misleading to leave this in the patron's My Account area. Upon expiration, please replace this download link with a notice of expiration.

    4 votes
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    0 comments  ·  Configuration  ·  Admin →
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  6. Add search by lender

    Sometimes we want to view all requests that have been sent to a particular lender. Examples of times we’d like to do this are if we’re troubleshooting something, or if the request is in a language with non-Roman characters and it’s easier to search by lender than it is to search by title. While it’s possible to narrow down requests by lender using the facet, we have many lenders and the way their names are listed is not always standard (i.e. University of California - Berkeley vs. The University of Hong Kong). It would be much easier to just search…

    1 vote
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    0 comments  ·  Staff processes  ·  Admin →
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  7. Add “Conditional” to RapidILL

    Sometimes libraries need to communicate things to each other that aren’t citation issues. For instance, if a library has an HTML version of an article instead of a PDF with page numbers or a different edition of a book than the one listed in the request, that library might want to ask the borrower if that’s an okay version for the patron. Right now the only way to communicate between libraries is through Bad Citation, and that doesn’t allow libraries to respond to such queries. Adding a “Conditional” status that allows libraries to ask and answer questions that aren’t citation…

    1 vote
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    0 comments  ·  Staff processes  ·  Admin →
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