Lending reports - reject reasons
As an ILL staff member who is not a systems or analytics expert, I would like one or more out of the box lending reports of reject reasons so I can locate and correct problems with workflows, staffing levels, and configurations.
I would recommend something like "reject reasons used in (large unit of time) by (smaller unit of time)," such as in a month by day or in a year by week, and "reject reasons used in (unit of time) as percentage of the whole."
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AdminMeghann Weldon (Admin, Ex Libris) commented
Hello,
Thank you for your idea. We have made a few out of the box reports to meet this need.
There are a few out of the box reports to use.
You can find the report under analytics/ shared folders/Rapido/reports/Resource Sharing Lending Requests Reject Reason Pie Chart
as well as Resource Sharing Lending Rejected Titles and Their Reasons.
The pie chart can be filtered on date to yield the perspective of cancellation reason used during a period of time.