Expected arrival date
Instead of telling the patron a specific length of time, it will take to get an item, or a specific date when it is expected it would be better to have a range of time e.g. instead of 7 days, 7-10 days, and instead of 11/02/22, 11/02/22-11/04/22. This would help account for business days and delays in shipping.
Deirdre Buckley
shared this idea
Hello,
Thank you for this idea submission. Pod terms are a set number and the visibility of these terms are what shows to end users. Pod terms as ranges are not under discussion at this time. A configuration option is to customize the text in the labels on the offers. Some examples we have seen are to customize the language to align with campus tone and messaging, sometimes this looks like estimated delivery or business days.
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Holly Mills
commented
I was going to submit an idea that they don't give any estimation at all. My experience with ILL is that our patrons want everything as soon as it can be received, and for as long as possible, but the reality is it gets here when it gets here and the due date (prior to Rapido) was variable, based on the lender. Patrons adjusted and dealt with it fine. I like that our patrons get things longer in Rapido, but I see no reason to make promises. I work alone on this and not on weekends, so I cannot fill 24-hour promises from Friday evening through Sunday evening.