RefWorks
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39 results found
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1 vote
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Problem: RefWorks in Word (64-bit) does not communicate with my RefWorks folders.
Hello,
When I open Word, RefWorks Write-N-Cite-tool reports the following (see screenshot). When I try to add citation in Word, none of my folders is shown. In the RefWorks website, however, everything is normal. What should I do?
Thank You!
- Lasse1 vote -
Built in pdf converter
When a reference isn't in pdf format, I have to convert it to a pdf, then use a third-party program to OCR the content, in order for the document to be able to be read and highlighted in RefWorks. It would be nice if RefWorks had a converter built in that recognizes many files types and converts them automatically to the format it will recognize. Some pdfs that we have OCR'ed are still not recognized by RefWorks. This is frustrating for faculty and students, and the librarians who wish to help them.
1 vote -
1 vote
To export from EndNote to RefWorks, export your references to an RIS file. More details can be found here: https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation/RefWorks_User_Guide/0400_Managing_References#Importing_References
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The Journal Name shown as Null
I have recently faced a problem when I imported multiple references and at the end when I made the bibliography, some of the references were showing journal name as NULL, while on doi link the journal name was OK. I had to write 5 journal names by myself out of total 32 references. Do not know what went wrong though.
1 voteIdea Exchange is intended for feature requests. If you are experiencing a performance issue please open a support case or initiate a chat at the following link: https://supportcase.exlibrisgroup.com/s/refworks
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It disabled my Zotero. Yet the Write n Cite disappeared so now I cannot cite anything. There is no help posted anywhere for this either.
Disabled my other ref manager. But won't load up- also installed a virus on my laptop (dx by a computer repair person). Now I am left with no way to cite anything. No help posted anywhere for this.Thanks RefWorks.
1 voteThis should be handled via support as advised in the previous comment.
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Repair display error in spacing between surname and initials
When importing a reference it displays correctly in the centre pane. However, when using that reference 'in text' it does not utilise the 'et al' option for numerous authors. One has open Refworks, edit the entry, add a space between the surname and initial/first name for each name and then save the entry before returning to the document to continue.
1 vote -
Repair display error in spacing between surname and initials
When importing a reference it displays correctly in the centre pane. However, when using that reference 'in text' it does not utilise the 'et al' option for numerous authors. One has open Refworks, edit the entry, add a space between the surname and initial/first name for each name and then save the entry before returning to the document to continue.
1 voteDuplicate idea was opened
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I attempted to set up the synchronizing with RefWorks from ProQuest and now I cannot import citations at all.
I attempted to follow the instructions from a ProQuest database to synchronize My Research folders with RefWorks. I had an existing RefWorks account and followed the instructions from ProQuest. Now I cannot import citations from EBSCO EDS or ProQuest Databases.
I am directed to the login screen. I login with my account, however, it will not import the citation. I have tried this with the Chrome, Firefox and Next browser.
I would delete my RefWorks account and try again but the login is tied to my college email address so I can't use a different email address to try to…1 vote -
save to Refworks
I'm an UNED user (my institution does not appear at the login) but I can login with my uned email and in your settings it recognises me as UNED user. The problem comes when I try to "save to Refworks" . Appears the login validation on the right and it doesn't recognises me as an user. So I cannot save the web page, having to do it manually. Mac OS catalina 10.15. Safari 13.1.1
1 vote -
Improve Import from old RefWorks
Please improve your import tool from the old RefWorks platform, as it does not import all references as it is now. I've tried multiple times in the last two years. I'm not switching to your RW platform, and keep using the old one because of this: I'm not willing to lose valuable references in the process.
1 voteIn the first half of 2020 we will be addressing some upgrade issues, primarily the mapping of fields. However all references can be imported when upgrading, either with the upgrade button (if enabled by institution) or by exporting from legacy and importing to (new) RefWorks. If not all references are importing, please open a support case at https://supportcase.exlibrisgroup.com/?product=Refworks
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importing to Refworks easy
After the latest update on refworks, i have to click on import twice. Firstly, i have to click on import when importing from database and then i have to select a folder and then i have to click on import. I preferred to import my references to not in folder section as i work on one project at a time. And later i transferred all the references to one folder. Kindly give an option, where if the references is imported, it goes directly into not in folder. Unless user specifically clicks on a folder and then clicks on import. It…
1 voteThis feature was added at the request of many customers. Please note that the default is “Not in Folder” so you do not need to make any selection and can just click on Import.
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Today after live came on line
The procedure for adding a PDF upload from the computer to the system is no longer working. Also, while in the system (Refworks) clicking on a PDF file to slide over to the system has two possible outcomes. First, the references are for a different journal, book, etc. or that to will not stick and save to Refworks.
1 vote -
I'm not a reference builder app - you figure it out.
I don't know how to fix it - that's your job. However, I'm Frustrated that it's a download from GCU but it only works correctly about 60% of the time and I'm not including PDFs in this which, of course, are not supported. I'm about to go back to using a different citation generator. If I wanted to repeatedly build my own citations, I wouldn't need RefWorks, right?
1 vote -
Provide the ability to add different reference types to an existing style
There are new forms of information all the time and students are referencing increasingly varied things in their assignment. It would be useful if we could add new reference types to our institutional referencing style to cover these things.
1 voteThank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.
To request a new reference type to be added, please enter each as a new idea to allow other users to vote.
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importing names with 'foreign characters' such as ä, ö, å to be imported correctly.
at the moment, when there is an import of a 'foreign character' in a person's name, the letters do not get saved corrected. It would be good to include the import without manual changes. Note, this does not happen all of the time, it does happen frequently though.
1 voteImport of diacritics was fixed last year. If you still encounter such cases, please open a detailed support case using the following link: https://supportcase.exlibrisgroup.com/?product=Refworks
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Provide automatic doi insertion in new Refworks
In the new Proquest Refworks the doi can only be inserted manually. In the legacy version this was uploaded automatically when importing references.
1 voteDOI is inserted automatically when available and when readable by the import filter. Please open a support case if you encountered cases where this did not happen: https://supportcase.exlibrisgroup.com/s/refworks
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How about actually uploading the right attachment? And populating the right citation information. I was up until 2am sorting out your mess!
When importing refereneces somehow, I have ended up with completely random refereneces in my list and then missing some important ones. I was up until 2am last night trying to sort out your mess but it is an impossible task when the link doesnt work/has not been populated. And all the citation information seems completely random, like I have ended up with someone elses's reference ! I will be writing a personal letter of thanks if I fail my assignment
1 vote -
1 vote
Thank you for your feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.
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