Built in pdf converter
When a reference isn't in pdf format, I have to convert it to a pdf, then use a third-party program to OCR the content, in order for the document to be able to be read and highlighted in RefWorks. It would be nice if RefWorks had a converter built in that recognizes many files types and converts them automatically to the format it will recognize. Some pdfs that we have OCR'ed are still not recognized by RefWorks. This is frustrating for faculty and students, and the librarians who wish to help them.

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Tomas Virgin commented
Having a built-in PDF converter in RefWorks would be incredibly useful for users who frequently need to manage and share their documents in PDF format typing service org https://www.typingservice.org/ This feature would streamline the process, making it easier to handle various file types directly within the platform.