I'm not a reference builder app - you figure it out.
I don't know how to fix it - that's your job. However, I'm Frustrated that it's a download from GCU but it only works correctly about 60% of the time and I'm not including PDFs in this which, of course, are not supported. I'm about to go back to using a different citation generator. If I wanted to repeatedly build my own citations, I wouldn't need RefWorks, right?
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