importing names with 'foreign characters' such as ä, ö, å to be imported correctly.
at the moment, when there is an import of a 'foreign character' in a person's name, the letters do not get saved corrected. It would be good to include the import without manual changes. Note, this does not happen all of the time, it does happen frequently though.
Import of diacritics was fixed last year. If you still encounter such cases, please open a detailed support case using the following link: https://supportcase.exlibrisgroup.com/?product=Refworks
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Kwok Ng commented
I have tried to open up a case from the link, but returns an error. So, here is my message, and here are my attachments.
Kindly forward it to exlibrisgroup and/or handle it here.
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I'm writing to you about the import of characters in names and titles. This follows on from the following page;
https://ideas.exlibrisgroup.com/forums/909445-refworks/suggestions/37519303-importing-names-with-foreign-characters-such-as?tracking_code=31c028eb2bb2a3672e6ba0ca4d94d903
Attached is the screenshot of the reference from https://www.mdpi.com/2072-6643/11/3/511.I trust you can grab the ris file from the site.
Regards
Kwok
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