Improve Import from old RefWorks
Please improve your import tool from the old RefWorks platform, as it does not import all references as it is now. I've tried multiple times in the last two years. I'm not switching to your RW platform, and keep using the old one because of this: I'm not willing to lose valuable references in the process.
In the first half of 2020 we will be addressing some upgrade issues, primarily the mapping of fields. However all references can be imported when upgrading, either with the upgrade button (if enabled by institution) or by exporting from legacy and importing to (new) RefWorks. If not all references are importing, please open a support case at https://supportcase.exlibrisgroup.com/?product=Refworks