Currently the Listserv is the main method of communication. Email is great but customers get bombarded with emails every day and it's easy for information to get overlooked. It also requires users to proactively sign up for the listserv which requires them knowing it exists. Many sites see turnover and do not get proper training or information passed to them.

Creating a dashboard in the Summon Admin Console can improve communication from Clarivate to customers by sharing the information in multiple locations. There can be a recent announcement feed, accessible by Clarivate and the ELUNA Summon/360 Working Group. Another section could include upcoming release dates, a link to submit support cases, and links to training.

This would be the homepage for the Summon Admin Console that users land on when navigating to the page. It can live under the Settings tab or a seperate tab.