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Include text of Library Discussion Note in Leganto Detailed Notifications Letter

Could the actual text of the Library Discussion Note be included for Instructors when they receive a Notification that there is an outstanding Library Discussion via the Leganto Detailed Notifications Letter.

Currently, the Letter only tells the Instructor that there is a Library Discussion waiting for them. They then need to log-in to Leganto to see what it is. Providing the text would enable the Instructor to determine whether they need to log-in to Leganto and action something in the list or not, and would bring the letter in line with other email notifications e.g. service desk messages, where they can see the conversations within the email itself.

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Kirstie N shared this idea  ·   ·  Admin →

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  • Susan Chakmakian commented  · 

    We posted a somewhat similar suggestion here: https://ideas.exlibrisgroup.com/forums/395697-leganto/suggestions/48621185-have-notification-for-new-comment-was-added-to-li

    The difference is that ours is about including a link to the item when a comment is added to the library discussion for that item specifically in the notification system within Leganto, not letters (we do not have the Leganto notifications email letters enabled).

  • Katherine O'Brien commented  · 

    Very much support this idea! Deborah's example really shows how the existing method is not working - too many clicks!

  • Deborah Fitchett commented  · 

    Feedback received from a lecturer on this topic today:

    "I am not sure what I am suppose to look at when I get these emails. Can you please advise."

    "When I click the link I do not know where to find the comment that has been added. Is there anything I need to do?"

    [and after I explained the steps they need to take]

    "there are too many clicks to get anywhere and it is [un]intuitive"

    The most useful thing would be to include the text of the library discussion note in the notification email.

    Other additional improvements would be to:
    * have the link from the notification letter automatically open the login form/method of choice
    * have a "reply to this comment" link that goes straight to the relevant citation and opens the Discussion section
    * highlight new notes within the discussion section

    At the moment the functionality is so un-user-friendly that we're going to have to revert back to communicating with lecturers via email until it can be fixed. :-(

  • Deborah Fitchett commented  · 

    Very much support this. Telling people they have notifications but they have to follow a link, then login, then click the notification bell, then click each citation individually, then open the library discussion tab, only to (if they bother getting this far) discover that the notification is "Fixed it for you!" just guarantees that next time they'll immediately delete the email.

    The notification letter should list not just the course but also each citation and its comment(s), along with include a direct link back to the citation if they want to reply - bonus points if that citation link can automatically open the library discussion.

  • Peta Hopkins commented  · 

    We promoted Leganto as a way of avoiding inbox vortex, and so that our team could provide backup on any discussion if a Faculty Librarian was away. But if academics are not picking up and responding to the library discussions via Leganto then they slip back to using direct emails to their Faculty Librarians and the discussion is not accessible to the team to action items.
    This idea might be part of the solution to making the discussion area more used.

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