When configuring a view (either NDE or VE) in the Full Record Services tab, getit_link1 (View It/Get It) includes BOTH of the sections View It (Default label: View Online) and Get It (Default label: Get It, sub label: Locations). The combined sections works in Primo VE because requests are included in Get It. However, now that NDE has a new separate Requests section, the original View It/Get It should be split into its separate sections to allow institutions to customize the order of all three sections.

For our institution, we want View Online at the very top as online access is a priority for our users, but this forces us to have Locations above Requests. This ordering is confusing and looks especially wrong in records that are print only. Ideally we would like services ordered as View It (View Online), Requests, Get It (Locations), but this is not currently possible with View It/Get It combined as they are in Full Record Services.

Ex Libris advised that we could customize the order using CSS, however, this approach is inaccessible, and introduces the potential for problems with ordering in future releases.