Ability to edit and translate error message from "Temporary Result-Limit Due to High Traffic"
In March 2026, a temporary 500-result limit was introduced to combat bot activity, along with a new error message to inform end users. Unlike other system messages in Primo VE, this message cannot be edited or translated.
A "full solution" is planned for the June 2026 release, but the error message itself appears to be a lasting fixture for users who hit the 500-result limit. For multilingual Primo VE installations, which make up a significant portion of the global user base, an untranslatable, unconfigurable message creates a persistent inconsistency in the user experience. Even for monolingual English institutions, the lack of configurability is still a limitation.
The ask is simple: allow institutions to configure this error message like any other label, including editing the text and adding translations, consistent with how other system messages are handled.
This Idea Exchange suggestion was created following dialogue with Clarivate support.
Fredrik Solvang Pettersen
shared this idea
Thanks for submitting this idea.
This is actually planned to be supported in June 2026 release, so we are closing this idea.