Additional context information of the record such as the source (Alma, CDI, external source) allows problem reports to be dispatched more efficiently to the relevant person / service that can solve the problem.

Our use case is the following: external sources (like institutional repository, archives,..) that are imported into the library catalogue are not managed in Alma. Questions about these records need to be forwarded to the managers of these sources, often to other departments outside of the library. The user is usually not able to make this distinction between records of different sources, so the use of categories is not a solution for this.
This context info (besides the url of the record in Primo) would allow a more efficient handling of the messages in a CRM or ticketing system. Based on this information, added to the Subject of the message, the question or problem report could be automatically assigned to the relevant person/department.

Our suggestion is to allow via configuration to put the source field (or more generic, to support other use cases: a specific field) from the Primo record in the subject of the mail sent by the feedbacktool.