Display both active (payable) AND accruing fines/fees at Fine+fees tab of a user’s account
Fines+fees tab of a user’s account does not show the balance of the accruing fines. Fines+fees tab doesn’t include the information of the loans that have accruing fines on them, and this confuses clients. They should be able to see this information easily and understand the difference between active and accruing fines.
We propose that Fine+fees tab of a user’s account should display the total amount of active and accruing balance; the active (payable) balance with the Pay button beside it and the accruing balance. We also wish that the fine type of the loans that have accruing fines would be "Accruing". To illustrate the difference between these two, the following text could be shown on the tab: "Active balance is the sum that you can pay immediately; accruing balance can be paid only after you have either renewed or returned the loans in question. Current fines balance is the sum of active and accruing balance."
We also wish that the previous specification of balance (total-active-accruing) would be visible on the Overview tab along with the current "Pay fine" button.
Please see the attached document. There is a related idea that has already been accepted on Alma's Idea exchange: https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/44219130-display-both-active-payable-and-accruing-fines-f
Olli Hiltunen
shared this idea
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Nicholas Pavlovic
commented
Scenario: Student views account information on their library account and sees that they have a stack of books overdue. They can see that they have $2 in fines. They come to return the books and pay their fine. Once they return their books, the $50 of accrued fines move into active fines. The customer came expecting to pay $2 but now owes $52. They are very unhappy and asks why their account didn't show them how much they owe until after they returned their items.
As demonstrated in the scenario and description of this idea, this information directly and financially impacts the customer. It puts the library in a difficult position because the information is not made available to the customer. Having this be available on the My Account overview page and the fines and fees page would provide necessary transparency with students about their potential fines.
Having this available as an API as well as the text being editable as a label would be useful.
Case: 08119757
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Patricia Farnan
commented
I can't remember if I had voted for this before all my votes disappeared (account got deleted somehow), but I'm out of votes now. Still would love to see this developed.
