Ability to customise resource sharing status messages displayed in MyAccount Requests tab
We would like the ability to customize patron-facing status messages during the interlibrary loan process.
• Client feedback clearly indicates that status messages that are meaningful for library staff can be misleading to the Primo end user. Note: The Borrowing RS Request Statuses Alma configuration page (Alma configuration / Fulfillment / Resource Sharing) does not include external description / customisation options like other mapping/code tables, e.g. Physical Locations or Discovery Interface Display Logic Labels.
• The “Pick up” message gives the impression that the item is ready for pickup. UNSW patrons sometimes go to the library to pick up the item only to discover that the request is still in progress. Also, the message is not relevant to UNSW staff for digital copies as these are mailed to the requester. The ability to customise or optionally suppress this message is required per Resource Sharing type (physical or digital) and per request status (e.g. only display pickup details when the item is ready for pickup OR display “The digitised copy has been emailed to you”)
It must be possible to:
a. Customise the patron facing status messages e.g. Change “ILL. Created borrowing request” to “Status: Your request is being processed”
b. Optionally suppress the Pick up label and library name or to customise the message per request type (physical or digital) and request status.
Digital Library Initiatives, UNSW Library
shared this idea
-
Mariana R.
commented
The ability to customize end user messages to be meaningful and reflect local practice is important!
-
This Idea was originally submitted as NERS Request 7399. It was voted 55th in 2021 Round 1 ballot, receiving 140 votes.