Enable users to send an enquiry about an existing resource sharing request from My Library Account to a tasklist in Alma
Currently if users have an enquiry about their resource sharing request they have to contact us separately via email or phone. Since they can see their current requests in My Library Account, it would be great if they could click on an option e.g. 'Send an enquiry about this request' in My Library Account, enter in their query, and Submit. This would then populate a tasklist in Alma (similar to Notes functionality in Leganto/Alma) that resource sharing staff could action and reply to. This would bring this communication workflow into Alma.
Peta Hopkins commented
Nice idea too. Keep the trail of the request handling all in the one system.