Highlight one result from each Resource Recommender type in brief results
We can create multiple types of Resource Recommenders, but if multiple items within a particular type match the tags a user searches for, multiple items are returned from a single Recommender and some Recommenders are hidden. We would like to be able to highlight one result from each matching Recommender.
For example, display in Primo seems to support highlighting 3 items from Resource Recommenders in brief results, with additional items displayed under link to "See all [#] suggested resources." We currently have three Recommender types: Library Guides, Databases, and a Custom recommender for Librarians (enhanced version of Person recommender). No matter what type we move to the top of the list, if the tags are assigned to multiple items within a recommender, then 2 items may be displayed from the 1st or 2nd Recommender, with no results from the 3rd, effectively hiding the 3rd Recommender within the "see additional" link. We would like to highlight one result from each Recommender type, a Library Guide, a Database, and a Librarian, in brief results.
Nancy Babb
shared this idea
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Nancy Babb
commented
The Primo BO documentation for Resource Recommender clarifies that, "For the highest ranked resource type, the system reserves the first two recommendation slots on the Brief Results page. For example, if the Database resource type has the highest ranking and has two matching recommendations, both of its recommendations will display in the first two slots. The third and last slot will be filled by the first matching recommendation from the next highest ranked resource."
(see https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/Primo/Back_Office_Guide/115Resource_Recommender)
We REALLY need to change this! For so many of our recommended Databases and Guides, there is more than one entry per tag, and so with great frequency only 2 types of Recommenders are displayed. This is TERRIBLE -- because the 3rd type of Recommender is then always hidden, and our users don't even know it's there. Our Primo Analytics for Resource Recommenders confirm this problem, with use of all other Recommenders severely lower than the top 2.
I can not think of any reason why 2 from any type of recommender would have to be displayed by default. Why was this limitation put in place? Why can't institutions change it?