When an item has representations for use in Leganto that are suppressed in Primo VE, remove the View Online section
Currently we have print books with digital representations attached in Alma, for use in Leganto. We suppress these representations from Primo by using a note and display logic as this is the only option currently available. However this means that the book in Primo shows an "available online" status in the brief results, and when the full record is opened there is a View Online (GetIT tab) section that is just blank. Returning to the brief results then shows "Check available services". This is very confusing to users. We would like to have a different method of suppressing that means the GetIt tab isn't invoked in Primo and/or the option to switch the GetIt tab off for certain records.
I totally agree that from the end users point of view the "Check available services" message is confusing.