47 results found

1. Manage Item Returns: Send one Return Receipt Letter for all returned items per user

   Returning items via "Manage Item Returns" generates one Return Receipt Letter per returned item. This means if one user returns several items he will get several e-mails, one for each item. This is annoying for users. The problem arises especially when the drop box for returns is used and the staff scans in lots of unsorted returned items from different users.

   Scanned-in returns should be collected in a cache and allocated to the users who loaned them. After pressing "Exit" and closing the scan-in-session one return receipt per user containing all returns belonging to this user should be send.

   Thanks and best regards,
   Falk Hartwig
   Hochschule für Musik Nürnberg

   Returning items via "Manage Item Returns" generates one Return Receipt Letter per returned item. This means if one user returns several items he will get several e-mails, one for each item. This is annoying for users. The problem arises especially when the drop box for returns is used and the staff scans in lots of unsorted returned items from different users.

   Scanned-in returns should be collected in a cache and allocated to the users who loaned them. After pressing "Exit" and closing the scan-in-session one return receipt per user containing all returns belonging to this user should be send.

   Thanks… more

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   4 comments  ·  Fulfillment - Loans  ·  Delete…  ·  Admin →
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   Closed  ·  AdminMoshe Shechter (Alma Senior Product Manager, Ex Libris) responded

   There is no user session in Return Items, which is designed to enable returning items of multiple user. It is  therefore technically not possible to aggregate notices for a specific user

2. Enable desk operators to select from a predetermined list of loan periods.

   We would like desk operators to have the option of selecting from a list of predetermined check out periods for items in certain collections.

   Boston College Libraries currently provide approximately 80 laptops to community members, which can be borrowed for a fixed loan period. For many patrons this static loan period is either too short or too long, adding some loan period choices would enable us to easily meet the needs of more patrons.
   Currently in Alma, offering a variety of loan periods would require the creation of additional locations and terms of use. Doing so would enable us to move subsets of our inventory to each location, however, this is an inherently a rigid way of inventory control. What we are looking for is a more flexible system that enables our entire laptop inventory to circulate for a variety of loan periods.

   The imagined workflow:

   1. Patron comes to borrow a laptop.
   2. The laptop is loaned in Alma
   3. The operator is presented with a dialog box with a series of loan period options (configured at the library level) - for example (4 Hours, 1 Day, 4 Days, 7 Days).
   4. The operator asks the patron which loan period meets the need and makes the selection in Alma to complete the loan.

   Thank you for considering this request.

   We would like desk operators to have the option of selecting from a list of predetermined check out periods for items in certain collections.

   Boston College Libraries currently provide approximately 80 laptops to community members, which can be borrowed for a fixed loan period. For many patrons this static loan period is either too short or too long, adding some loan period choices would enable us to easily meet the needs of more patrons.
   Currently in Alma, offering a variety of loan periods would require the creation of additional locations and terms of use. Doing so would enable us to… more

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   Closed  ·  AdminMoshe Shechter (Alma Senior Product Manager, Ex Libris) responded

   Adding more than one policy to a TOU would add a lot of complexity to TOU and loan rules management. Perhaps it is simpler to change a due date manually at loan time

3. Delay between item return and item being available for loan

   Currently, you can set a reshelving time (period of hours), during which a returned item will display as awaiting shelving until xxxx. The item is however available for loan from the moment it is returned, the reshelving time is merely an indication the item may not be on the shelf. This is expected and how the feature should work.

   But can the reshelving time include an option, or can a new configuration be created, which will set the item to unavailable for a given period after return: ie an item is scanned as returned, but remains unavailable for loan for xx hours (or until the status is changed manually).
   
   There are ways to do this when an item is returned in person to a desk, but the idea is to cover when items are returned via self service returns units or laptops returned to Lapsafe.

   Currently, you can set a reshelving time (period of hours), during which a returned item will display as awaiting shelving until xxxx. The item is however available for loan from the moment it is returned, the reshelving time is merely an indication the item may not be on the shelf. This is expected and how the feature should work.

   But can the reshelving time include an option, or can a new configuration be created, which will set the item to unavailable for a given period after return: ie an item is scanned as returned, but remains unavailable for loan for… more

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   Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

4. Add Delete Note and Confirm option in Manage Item Returns

   At present, when the barcode of an item is scanned in on the Manage Item Returns screen and okayed, the Confirmation Message box displays any Fulfilment Note associated with the item and asks the user either to confirm the action of returning, or to cancel.

   We would like there to be a third option, "Delete Note and Confirm", whereby the fulfilment note can be deleted at the same time as the user confirms the return of the item.

   This would be a huge time-saving asset, in as much as it will save staff having to navigate into the Physical Item Editor subsequently just for the sake of performing (and saving) the same deletion.

   At present, when the barcode of an item is scanned in on the Manage Item Returns screen and okayed, the Confirmation Message box displays any Fulfilment Note associated with the item and asks the user either to confirm the action of returning, or to cancel.

   We would like there to be a third option, "Delete Note and Confirm", whereby the fulfilment note can be deleted at the same time as the user confirms the return of the item.

   This would be a huge time-saving asset, in as much as it will save staff having to navigate into the Physical Item… more

   15 votes

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   Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

5. Postponement of the Due Date when the library is closed

   We would like, when the library is closed, that a TOU allow loans to be postponed for as many days as there are closed days.

   15 votes

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   Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

6. Maximum Renewal Period new option 'Renew until fixed date'

   When the summer holidays arrive, a special loan is made with a special rule with a fixed due date.
   But at that time, we also need the possibility to exist for that special rule, that the renewal is done until a fixed date.
   For this reason, I request add the option of 'Renew until fixed date' to Policy Type: Maximum Renewal Period.

   15 votes

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   Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

7. Restriction for privilege "change due date" is needed: for loaned items within scope: allowed - whereas outside scope restricted

   "For dual layers it would make sense to be able to restrict the privilege "change due date" in CDO-roles for inventory outside own scope. It would be great to be able to allow to change due date only for loaned items whithin scope, but to be able to prevent it for loaned items outside scope. If it were additionally usable via the "circulate for" specification for the libraries for which "my library" is allowed to lend and book back, it would also make sense. It is very unfortunate that "change due date" can currently only be allowed in a role for all holdings (i.e. for both outside and own scope) or prevented for all holdings.

   Small libraries, whose holdings are not charged late fees for late return, and for which the opening days / service cannot be guaranteed, need more flexible handling of their loan periods. Staff working in these small libraries need the privilege to change due date exclusively for own items."

   "For dual layers it would make sense to be able to restrict the privilege "change due date" in CDO-roles for inventory outside own scope. It would be great to be able to allow to change due date only for loaned items whithin scope, but to be able to prevent it for loaned items outside scope. If it were additionally usable via the "circulate for" specification for the libraries for which "my library" is allowed to lend and book back, it would also make sense. It is very unfortunate that "change due date" can currently only be allowed in a role… more

   14 votes

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   Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

8. Display the date of the book whose return date is late in red

   Currently, books with a late return date are black, but I would like to display them in red. I think it is easy to understand.

   13 votes

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   Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

9. Patron services – sorting returned items

   When we manage item returns, we would like to be able to sort them by « Call number » in addition of having them by chronological order of return.
   When we have a lot of returns, it would gain time for our librarians to have them sorted out for reshelving.

   12 votes

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   Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

10. Manage Patron Return

    Add a return items in the manage patron records (& add backdate to it), so that when items are scanned in, we can verify the patrons account has nothing remaining, and remind them of due dates for materials still remaining on account!
    *This is great for sets (8 piece camera kits) that all have individual barcodes, but that are all expected to be returned and loaned together... Also great as a customer service boost to remind patron of books they forgot to return; at the end of a long loan period. Especially when they thought they brought everything in!

    11 votes

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    Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

11. Fixed due date

    For vacation loans, for example, we would like to be able easily to enable / disable and change a fixed due date (at the beginning of the next term), which overrides the due date determined by the loan term of use. Even better if we could apply this to selected user groups.

    11 votes

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    Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

12. In Patron Loans tab, allow filtering of loans by status

    In the patron loan tab, we would like to be able to filter the Loan Display by status (Normal, Claimed Return, Lost, etc). Currently the only options are either "All Loans" or "Loans of this Session". If we could filter by status it would reduce confusion for desk staff and help us give accurate information to patrons inquiring about their loans.

    10 votes

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    Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

13. Provide specific details in job reports of offline circulation

    Error messages like “A later action on this item happened.” in job reports is not very helpful for the staff to understand what the problem was. Please provide more details about it.

    9 votes

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    Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

14. A more precise reloan limit embargo

    We wish to apply the reloan limit to avoid 24h items same user reloan, but actually the rule block loans on same title and same material type, wich has this side effect: a user return a item with loan policy 1 month (with no reloan limit rule applied) and he cannot reloan because the item is requested by another user, so he wants to loan the other item with a loan policy of 24h (with reloan limit rule applied) available but the loan is blocked anyway: we don't want this, so it is possibile to refine the same title/same material check adding a same policy/location and same library filter?

    We wish to apply the reloan limit to avoid 24h items same user reloan, but actually the rule block loans on same title and same material type, wich has this side effect: a user return a item with loan policy 1 month (with no reloan limit rule applied) and he cannot reloan because the item is requested by another user, so he wants to loan the other item with a loan policy of 24h (with reloan limit rule applied) available but the loan is blocked anyway: we don't want this, so it is possibile to refine the same title/same material… more

    9 votes

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    Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

15. Return Items - reverse display order

    Reverse the order of display in the Return Items function so that the newest are at the top. This will make it easy to see how many have been processed without having to scroll down.

    8 votes

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    Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

16. Manage patron services - Loans

    We'd like to be able to see the item that has just been loaned in the same page without having to scroll down or having to zoom out.

    7 votes

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    Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

17. Bulk Recall by Staff

    Currently in ALMA, an item can only be recalled by request. While we do not allow our patrons to recall items from other patrons, we do, on occasion, need to recall items from patrons for course reserves.

    It appears that there is no way, either with the Scan in Items feature, or by uploading an excel spreadsheet, to indicate by barcode a number of items that need to be recalled, submit the recall, and truncate the due date of the patrons to which those items are currently loaned.

    If we could have a functionality like this that not only recalls the items in bulk, truncates the patrons' due dates, notifies them, but also automatically submits a resources sharing request for the patron of the title that is being recalled, that would be extremely helpful.

    Currently in ALMA, an item can only be recalled by request. While we do not allow our patrons to recall items from other patrons, we do, on occasion, need to recall items from patrons for course reserves.

    It appears that there is no way, either with the Scan in Items feature, or by uploading an excel spreadsheet, to indicate by barcode a number of items that need to be recalled, submit the recall, and truncate the due date of the patrons to which those items are currently loaned.

    If we could have a functionality like this that not only recalls… more

    7 votes

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    Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

18. Closed Library Due Date Management to retain the fixed due time for next open day

    At present the only options for Closed Library Due Date management are;
    Move date backward
    Move date forward (either Start or End of next Open Day)
    No change to due date

    However none of these are satisfactory when you have a due date that has a fixed time.
    It would be really helpful if there was a new Closed Library Due Date Management option that moves the due date forward but retains the due time.
    For example if you have a due date policy that is 10am the following day, and the item is taken out on a Friday the due date should be 10am the following Monday.

    At present the only options for Closed Library Due Date management are;
    Move date backward
    Move date forward (either Start or End of next Open Day)
    No change to due date

    However none of these are satisfactory when you have a due date that has a fixed time.
    It would be really helpful if there was a new Closed Library Due Date Management option that moves the due date forward but retains the due time.
    For example if you have a due date policy that is 10am the following day, and the item is taken out on a Friday the… more

    7 votes

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    0 comments  ·  Fulfillment - Loans  ·  Delete…  ·  Admin →
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    Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

19. A button to return all loans on a patron's account in just one click
    6 votes

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    Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

20. Natural Days vs Working Day in Loans

    Hi,
    My suggestion is to implement the option of using working days or opening days to calculate the expiration date in a loan.
    Actually ALMA set this day by taking the natural days, but in a small library do not want to count Sundays as a day of loan, in attention to the students.
    Thanks,
    Fernando Lesser
    Universidad Anahuac Mexico

    6 votes

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    Closed  ·  AdminErez Shabo (Senior Product Owner, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team