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4 results found

  1. Ability to delete labels from available options

    Sometimes a label is needed for a situation that then gets cleared up, and then the label is never needed again. Those tags stay in the list of tags forever, and then we have to scroll past them to get to the labels we need. Please give us a way to delete labels that we are not actively using.

    1 vote
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    0 comments  ·  Staff processes  ·  Admin →
    Closed  ·  AdminJudith Fraenkel (Director of Product Management, Ex Libris) responded

    Hi,


    Today in order to remove a label that is not in use anymore you will need to remove the label from the system. This means cleanup requests that have it and removing it from mediation rules or copyright rules that might add it. Once the label is removed it will not be offered again as an option in the dropdown menu for labels.


    Best,

    The Rapido team

  2. Change the partner library after a request is received or completed

    Sometimes the wrong partner library is active in a request and this is not caught before it is updated as received or completed. We would like to be able to correct these requests.

    10 votes
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    0 comments  ·  Staff processes  ·  Admin →
    Closed  ·  AdminMeghann Weldon (Admin, Ex Libris) responded

    Thank you for submitting this idea. Our review has determined that this development will not be pursued at this time. Thus, I am closing this idea to release the votes back to the community. 

  3. Possibility to re-loan an item after the max. renewals possible at the pick-up library

    We would like to have a parameterization option that allows the following: Items requested with Rapido that have reached the maximum renewal possibilities can be re-loaned at the pick-up library without having to be returned to the owning library – if there is no other reservation on that specific item.

    139 votes
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    2 comments  ·  Staff processes  ·  Admin →
    Closed  ·  AdminMeghann Weldon (Admin, Ex Libris) responded

    Hello,


    Thank you for this idea. 


    After thorough discussion and consideration we are following up to confirm we will not be pursuing this functionality at this time. Thus it is best to close this idea to release the votes back to the community for further engagement in this process. 


  4. Have member rules honor unavailable locations and temp locations

    We have noticed that RAPIDO lending rules are not honoring our unavailable locations, like our withdrawn library, or our temp unavailable locations like reserves. We need RAPIDO to honor these as it confuses staff and takes time to reject these requests.

    24 votes
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    2 comments  ·  Staff processes  ·  Admin →
    Closed  ·  AdminJudith Fraenkel (Director of Product Management, Ex Libris) responded

    Dear Rapido members,


    This should be working, if for some reason you don't see it working as expected. Please open a support case. 

    Expected behaviour is:

    For Rapido pods: the participating items determine the items that are available for requestingbased on the current location. Make sure your participating items are updated if something changes in terms of availability. For document delivery: send to Rapid only those items that are requestable - via the OAI holdings For Peer to peer:through the terms of use. In addition to this, the Rapido March 2023 release will include a fix that will also check availability in Alma for document delivery, so if Rapid finds via the holdings that a lender has the item, it will be automatically rejected if the item is in loan or not available for other reason.

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