Add borrowing library to Change Rapido Request Terms Letter
Use case: When a rapido request can’t be fulfilled by library A and is rejected > Rota starts. If there is a change in costs, time, and so on the patron receives the Change Rapido Request Terms Letter e-mail. Theoretically, they are then allowed to cancel the request in Primo. If they are too late (which will probably be the case) they have to contact the library.
Problem: There is no contact detail of the borrowing library attached to the request in the letter XML, only the name of the IZ-level entity. Patrons do not have enough information in the letter to contact the borrowing library.
Idea: Please add the borrowing library details including address, e-mail, and phone to the letter XML. Ideally, by replacing the IZ entity in the node organization_unit.
I'm attaching an example of how our letter looks now.