Add borrowing library to Change Rapido Request Terms Letter
Use case: When a rapido request can’t be fulfilled by library A and is rejected > Rota starts. If there is a change in costs, time, and so on the patron receives the Change Rapido Request Terms Letter e-mail. Theoretically, they are then allowed to cancel the request in Primo. If they are too late (which will probably be the case) they have to contact the library.
Problem: There is no contact detail of the borrowing library attached to the request in the letter XML, only the name of the IZ-level entity. Patrons do not have enough information in the letter to contact the borrowing library.
Idea: Please add the borrowing library details including address, e-mail, and phone to the letter XML. Ideally, by replacing the IZ entity in the node organization_unit.
I'm attaching an example of how our letter looks now.
Dominik Bláha, SLSP
shared this idea
Hello,
Upon review, I am updating the status to already supported. I am understanding the need to be that the borrowing library's contact information be included in the letter that is delivered to local users. The letters can be customized to include a library's contact information.
I am linking a few resources, there is a lot of content about letter customization.
https://www.youtube.com/watch?v=Isn4c9O9K6E
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Dominik Bláha, SLSP
commented
Dear Meghann,
I rechecked the XML of the Change Rapido Request Terms Letter. The XML metadata still does not contain any contact information about the borrowing library. Your reply does not answer the idea I posted, which is about adding library information to the XML. We cannot manage library contacts for hundreds of libraries in the template.
Since our idea is not supported, I would appreciate it if you removed the Already supported status.
Best regards,
Dominik