Remove case sensitive restrictions on account registration
Clients attempting to create new accounts receive the "We're sorry, but it seems your institution does not have a RefWorks subscription" message when capital letters are used in an email address, but are able to create accounts when typing addresses in lowercase letters. A "case sensitive" message would help to resolve this confusion. Alternatively, and better, would be to simply make this field not case sensitive.
2
votes
Robyn
shared this idea
RefWorks no longer limits account creation to small case letters only in email.