The word tool is not working properly after the latest update
The citations get stuck in the text, they can not be moved or deleted anymore. fix it please

Please refer to the updated documentation that explains how to edit citations with the latest version: Do not use the common Word functions Cut, Copy, Delete, and Paste for citations. Instead of Delete and Cut use the RCM Delete Citation action and instead of Copy, insert an additional example of the citation.
The full documentation can be found here: https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation/RefWorks_User_Guide/0500_RefWorks_Plugins%3A_Connecting_Your_Browser%2C_Microsoft_Word%2C_and_Google_Docs_to_RefWorks#RefWorks_Citation_Manager
Editing Citations via the Edit pane ensures they will always be connected to RefWorks and manual changes won’t be overridden, as happened in the previous version. We do plan to allow manual edits at a later time, in a more advanced manner than was previously supported. The updated RCM has many improvements over the previous version and we will be developing it continuously.