What about Write-N-Cite in Word 2019?
Many new students are now working with Word 2019; does the newest version of Write-n-Cite (4.6.69) support this Word version?
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The new version of RCM (RefWorks Citation Manager) that will be released early 2020 will support Word 2019. WnC supports Word 2016 and lower, and currently there are no plans to have it support higher versions. Users of these versions should use RCM, available in the Microsoft store.