How can we improve RefWorks?

'Create a new account' when linking to New RefWorks for the first time from a search tool (Google Scholar, Primo etc)?

From Google Scholar, Primo etc, when you click on the RefWorks link next to each search record, it takes you to the following page:

https://refworks.proquest.com/combined-export/?groupcode=RWMiddlesexU&detoken=XBLgJo9sJFPnYg1wJ%5B44

If you then select to export to the New Refworks, you are taken to the following page:

https://refworks.proquest.com/login/

However, this is problematic, as it does not offer the opportunity to 'Create a new Account'.

We think that users should be directed to the following URL instead: https://refworks.proquest.com/

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Jamie Halstead shared this idea  ·   ·  Admin →

1 comment

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  • Andrew Welch commented  · 

    When a new user choose to export a citation to the New RefWorks, but doesn't yet have a RefWorks account, they are taken to the RefWorks Sign In screen, where there is no "sign up" option. Only when incorrect credentials (or no credentials) are entered does an option to sign up appear (in light grey at the bottom of the Sign In screen). This is poor UX and a barrier to using RefWorks. A 'sign up' option should be available on the Sign In screen by default (as it is in the Old RefWorks interface).

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