Skip to content

RefWorks

Your feedback matters to us. Help us improve RefWorks by telling us what you’d like to see using the message areas below. You can also can support something already posted.

We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.

For more information please review our FAQ and guidelines.
For Support related issues please use this form.
Thank you.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

187 results found

  1. Enable analytics to refine display of usage stats by IP range or email domain

    We would like to be able to access usage stats for partner institutions to whom we offer access to RefWorks via our account. This access has been set up using IP address ranges and email domains.

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Rotation feature

    There doesn't appear to be a feature that allows users to rotate documents if they need to be viewed in landscape.

    Additionally, the highlight feature is not always usable. It would be helpful if the highlight feature worked similar to how it does in Adobe Acrobat--if the document is scanned, the highlight feature works like a marker (you "draw" the highlighting on). If the doc is simply a converted file or from the internet, the highlight feature
    highlights word by word.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Writing Tools  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Import filter for ICTRP (clinical trials database)

    Please could you provide an import filter for .xml files of references which can be exported from the ICTRP database:
    http://www.who.int/ictrp/en/
    It's free to use so it should be possible for you to obtain an .xml file with the tagged references on which to base an import filter. Clinical trials databases are searched a lot in health.

    38 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Allow page display customization

    I find that the "bubbly" nature of the new version makes it easy to start using, but now that I want to use it as a research tool, I would like to minimize the size of all the text, buttons, and icons so that more information can be displayed at one time. I would prefer the option to sort references and move through the platform efficiently. Make all my folders display in the same box (not separated by shared or not). In general, if it looked more like a computer files system rather than a phone app, it would allow…

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Fix your annoying Save to RefWorks

    Can I please know why this useless 'lloking for translators' nonsense stays up for an eternity.
    Literally hopeless

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Complemento de word

    En ocasiones cuando se trabaja con el complemento de word no funciona se deshabilita , como se puede mejorar esto que es muy desgastante.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. designing my space

    It woulb be great if I could design what colour the background have, I like orange and purple better than blue.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Make your buttons work

    It would be really nice if your importing function actually worked instead of have buttons that do nothing. I have tried to import from a .ris file in every possible why and there is no result. Also, your "Email Us" button doesn't do anything. Also, you create folder button didn't work until the third time, at which point it created 3 folders. This is a software used by universities around the globe and you have these types of issues. Please do better.

    11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Have the update notifications give details on compatibility

    I keep getting popups asking me to update on both computers but haven't done so because the last update was actually not compatible with my system. It takes quite a bit of searching to find this info and I can't find whether the new version has fixed the problem.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Add the ability to resize the window of Write-N-CiteⅢ and WNC4

    It may be useful for users to be able to change the window size of Write-n-Cite III and WNC 4 as they like.

    26 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Increase the number of allowed subfolders

    Currently allowed 4 subfolders under each main folder. Would like that increase by several more allowed subfolders to better organize large projects or issues.

    18 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Se demora en subir los archivos adjuntos de la referencia

    Existen archivos que se quedan sin poder subir para luego visualizarlos

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Manual Referencing - Editing/Deleting Fields

    It would be useful if fields could be deleted as well as added when editing or compiling a manual reference e.g. Bills – we do not need the Sponsors field as it will add Anon which is not required.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you for your valuable feedback. We won't be able to address this in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.

  15. Explicar como se debe utilizar la opcion duplicados

    No consigo eliminar correctamente los duplicados
    Un saludo
    Muchas gracias

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Please refer to the “Removing Duplicate References” section in the following link for details on using this feature: https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation/RefWorks_User_Guide/0400_Managing_References#Removing_Duplicate_References

    If you encounter specific issues please open a support case at the following link: https://supportcase.exlibrisgroup.com/?product=Refworks

  16. why my world write-n-cite folders are no the same as the web refworks folders??????!!!

    why my world write-n-cite folders are no the same as the web refworks folders??????!!!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Log in to refworks.proquest.com in Write-N-Cite using authorization code

    The Write-N-Cite Word plugin contains "Use authorization code" as login method. It is only possible to generate this code in the old refworks.com, not the new refworks.proquest.com.

    It should be possible to:
    a) either generate the authorization code in refworks.proquest.com
    b) or log in to Write-N-Cite using the password generated in refworks.proquest.com for the new add-in (RefWorks Citation Manager for Word 2016).

    The rationale for this is to support a way to pair the Write-N-Cite plugin with the refworks.proquest.com account using a way other than username/password (need to remember separate password) and other than Shibboleth (displaying a web view in…

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. 37 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We've carefully considered your feedback, surveyed RefWorks users and have decided not to include this feature in the current release. Contact us directly if you have any questions.

  19. Add customizable BibTex citekey field

    The ability to export Bibtex files is a key feature of RefWorks. However, the format of the citekey is terrible - too long and difficult for users to recall. Other reference managers allow customization of this field, and RefWorks should, too.

    47 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Export from JBI (OVID) database

    Export from JBI (OVID) database. The only way a citation from JBI can be properly imported is to export in RIS format. This is not intuitive.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base