Summon

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  1. Have the option to download usage statistics for the number of "Report a Problem" emails sent broken down by month.

    To be able to download the number of "Report a Problem" emails sent, broken down by month, in the Client Centre. This will help with problems tracking and with seeing if changes to the Summon environment have an impact on the number of "Report a Problem" emails sent.

    7 votes
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      0 comments  ·  Analytics  ·  Admin →
    • bX Recommender statistics

      We would like to be able to see analytics for the bX recommender tool to evaluate usage and return on investment (given that the is an additional fee on top the the Summon subscription).

      At minimum, we would want to know how many times the "Related articles" link was clicked on, but ideally also, how many times an article in the right-hand panel was subsequently clicked on.

      42 votes
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        1 comment  ·  Analytics  ·  Admin →
      • Facets usage - request to view 'excludes' as well as 'includes'

        A while back I was looking at our facet usage stats for 2017 to date, and I noticed that although we have Newspaper Articles excluded from searches by default, this facet has the highest amount of 'uses'. I asked Ex-Libris Support if this was because every search a user runs is, by default, including the exclusion of Newspapers as a facet use. I also asked if there was a way to get stats on the number of people who remove the exclusion of newspaper articles after running their first search.

        For an example, this was our top-used facet at the…

        51 votes
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          4 comments  ·  Analytics  ·  Admin →
        • Provide a full list of failed records with my Content Ingestion Report

          As a Summon administrator at a library, I would like to fix all of the records that fail Summon ingestion because of encoding errors, etc. Current Content Ingestion Reports only send information about the first 100.

          7 votes
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            0 comments  ·  Analytics  ·  Admin →
          • Make Link Out(Summon Direct Linking) statistics of each database available in OBI

            We would like to be able to see the click-through (or call it Link Out) usage of each database via Summon IEDL in Summon OBI and the total click-throughs so that we can understand how Summon contributes to the usage of the e-resources we subscribe to.

            51 votes
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              0 comments  ·  Analytics  ·  Admin →
            • Add Summon API Usage Reports

              My library is using Summon API with other third-party system. I would like to see Summon API usage reports(such as basic searches, sessions, facets etc.) in Summon OBI platform

              21 votes
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                1 comment  ·  Analytics  ·  Admin →
              • Make Open Access facet statistics available in OBI

                It would be great to be able to look at usage stats for Open Access facet(s) in Summon searches. Since the "Is Open Access" facet is already available in the OBI interface, it makes sense for this functionality to be added to the enhancement list. Considering that Open Access materials are becoming more important globally, and in our library we are looking into raising the profile of our Open Access resources in general, being able to report on statistics would be great for us.

                40 votes
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                  3 comments  ·  Analytics  ·  Admin →
                • Expand the 500 row limit on usage reports in Summon OBI

                  Hello all,

                  I have recently had to extract some statistics from the OBI interface and found out that there is a limit of 500 rows at a time. This seems like a tiny amount of rows, given that I used to extract 50,000 - 100,000 at a time from the old stats platform. For libraries that have to extract statistics in order to do analysis, etc, it seems like a good idea to expand this limit from 500 to a much higher number.

                  When extracting statistics for March 2017 for one particular report (Zero Search Results), I had to extract…

                  7 votes
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                    1 comment  ·  Analytics  ·  Admin →
                  • Make new Summon Usage Statistics Dashboard publicly viewable

                    There is currently no way to share a dashboard of Summon usage statistics in the new "Current" interface viewable for all users within our institution. Please create a way for Summon administrators to send a publicly viewable link to others at our institution without having to make everyone log in through the Client Center.

                    14 votes
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                      0 comments  ·  Analytics  ·  Admin →
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