Hi all,

We wish to submit a proposal to change the current booking process for staff creating a booking request in Alma AND for patrons creating their own bookings in PRIMO VE.

Now, Alma’s option to submit ‘’ Booking ‘’ requests require us to search an item, select it and then enter booking times for each piece of equipment desired, which is very time consuming.

When patrons book equipment, they often need up to 10 or more pieces of equipment for the same booking period. This is quite inconvenient and increases the risk of mistakes in the process.

In our proposal, we wish to suggest a booking sequence in the following order:

1. Client login
2. Set checkout and return date
3. Select items
4. Submit the booking request

If possible, send a Booking confirmation email to client and to operator. A 36 hours in advance booking would also be quite helpful for operators to give them time to prepare the items before checkout date.

This process would improve the workflow, reducing the risks of mistakes, facilitating the process for both patron and operator. At the same time, this would most likely regroup all items to the same Booking request rather than having many different requests for the same patron.