Don't require login to view full search results
According to the usability experts, Nielsen Norman Group, a website shouldn't demand user information such as a login until it has demonstrated it's relevance to the user's needs, and earned the users preference over other tools that perform the same task. (https://www.nngroup.com/articles/commitment-levels/?utmsource=Alertbox&utmcampaign=d19e05030d-HierarchyofTrustTestingFeatures03072016&utmmedium=email&utmterm=07f29a2b335-d19e05030d-40195745)
We're competing with a user preference for Google. From a user experience standpoint, it makes no sense to require that users log in before seeing content that is unique to vendors such as ProQuest in their search results. Please negotiate with vendors until this requirement is eliminated.
We would like, as well, that all the resources will be available as part of the search results and that there will not be any need to login before he perform a specific action on the document itself.
However, it doesn’t depend on us, but on the content provider.
Although most of the content in Primo central, includes the majority of the PQ content is available for search without any restriction, there are few content providers (mainly the A&I ones) , that still demand not to show their content in the search results without the user login and we will verify he have the privileges to get the content.
We keep discussing this with the content vendors and request like that help us to prove our point, but in order to support it have to be agreed by the content provider.