Alma
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3 results found
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Support Microsoft Edge for Alma
According to documentation (https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/010Getting_Started/050Alma_User_Interface_–_General_Information/010Browser_Requirements), Ex Libris does not support Microsoft Edge for Alma.
The use of Edge is growing and should be considered a major browser, and therefore supported.3 votes -
Have a pop-up when you log in to Alma that tells you your current location
My team split their time between acquisitions/cataloguing and our circulation desk. They often complain that they forgot to change their location. We would like a pop up that appears as soon as you log in to Alma saying " Your current location is (e.g.) Acqs Dept - would you like to change it?"
1 vote -
Online chat details and history
The online chat in Alma, is very useful and efficient, it's a shame, though, that the chat is not documented, and when a case is opened after the chat is closed, even the subject of the chat does not appear there. Only when support agent, actively writes a case, when it's too complicated issue for a chat, that the chat details appears. This problem might prevent customers from using the chat.
1 voteIn the current out of the box salesforce chat functionality there is an option for the customers to save the transcript of the session, the information is in the below article.
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