I agree that having both the alerts in Broken Link Reports and the ability to remove them in Leganto as well as in Alma would be helpful, even though I only log in to Leganto through Alma or through our LTI (Canvas) and would not see an alert in Leganto unless I'm already there working on reserves.
Regarding the removal of a Broken Link Report in Alma triggering a message to the patron who reported the problem, I would prefer that we be able to contact that patron from the Broken Link Report itself, possibly as an option when we click on their ID number, so that in cases where we have not been able to fix it right away, we may still contact them more easily to let them know we are on the case. Also, we need to be able to attach files/screenshots in these messages. It saves the patron time if we have tested a link all the way through downloading material if we can attach that downloaded material. Seeing how much time they've lost waiting to do their homework, we should be able to share the think they were trying to read. I do that in my emails to them already.
I also think it would be good if a link that has already been reported as broken would have some sort of alert letting students and staff know in Leganto that a problem has already been reported. They might still want to add their own report if there is reason to expect they will be contacted if and when it is fixed, but I am sure students would like to know if they are not the only ones having problems and instructors really need to know, too.
Ronnie Broadfoot
Access Services, Harvard Library
Harvard Univeristy
Ronnie Broadfoot
I agree that having both the alerts in Broken Link Reports and the ability to remove them in Leganto as well as in Alma would be helpful, even though I only log in to Leganto through Alma or through our LTI (Canvas) and would not see an alert in Leganto unless I'm already there working on reserves.
Regarding the removal of a Broken Link Report in Alma triggering a message to the patron who reported the problem, I would prefer that we be able to contact that patron from the Broken Link Report itself, possibly as an option when we click on their ID number, so that in cases where we have not been able to fix it right away, we may still contact them more easily to let them know we are on the case. Also, we need to be able to attach files/screenshots in these messages. It saves the patron time if we have tested a link all the way through downloading material if we can attach that downloaded material. Seeing how much time they've lost waiting to do their homework, we should be able to share the think they were trying to read. I do that in my emails to them already.
I also think it would be good if a link that has already been reported as broken would have some sort of alert letting students and staff know in Leganto that a problem has already been reported. They might still want to add their own report if there is reason to expect they will be contacted if and when it is fixed, but I am sure students would like to know if they are not the only ones having problems and instructors really need to know, too.
Ronnie Broadfoot
Access Services, Harvard Library
Harvard Univeristy