Problem

When a patron discovers an article in Primo that is held only in print, the request workflow forces the user to manually choose a “Print volume” from a long list of volumes/issues. Patrons frequently select the wrong volume or issue because the mapping between the article’s metadata and the print holdings is not clear. This results in incorrect requests, delays, and additional staff mediation.
Desired Functionality
Primo/Rapido should automatically match an article’s citation metadata (volume, issue, year, month, pages) to the correct physical journal issue in Alma and pre‑populate the request accordingly—avoiding manual volume selection.
If multiple possible matches exist, the system should provide a small filtered list of the most likely issues instead of the entire holdings run.

Benefits

• Eliminates frequent mismatches between the requested journal issue and the issue where the article actually appears.
• Reduces staff time spent correcting or rerouting requests.
• Improves fulfillment speed and patron experience.
• Increases accuracy when holdings span many decades or include bound volumes, supplements, or ambiguous enumeration.

Use Case

A patron finds an article via Primo, clicks Request, and is required to select a volume from a long list. Without clear enumeration, the patron often chooses incorrectly. If Primo could automatically resolve the citation to the correct physical issue, the request would be accurate the first time.

Requested Enhancement

Add a Primo/Alma/Rapido feature that:
• Uses article metadata to resolve the correct print issue automatically.
• Pre‑selects the matched holding/item in the request form.
• Shows only precise matches when ambiguity exists.