Alma requires you to use the institution name in your resource sharing shipping information. For libraries that share an instance of Alma with another college or university this creates confusion for partner libraries during processing because the first name in the institution name is not necessarily the name of where an item is going.

Example:
Borrowing library: College A
Institution name: University of B and College A
Shipping address:
University of B and College A - College A
123 main
town, state, 00000

Allowing libraries to fully customize their resource sharing member name (or fully customize their shipping information) will fix this problem.