Skip to content

RefWorks

← Have an idea for Ex Libris?

Your feedback matters to us. Help us improve RefWorks by telling us what you’d like to see using the message areas below. You can also can support something already posted.

We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.

For more information please review our FAQ and guidelines.
For Support related issues please use this form.
Thank you.

How can we improve RefWorks?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

40 results found

  1. Enable open URL link resolver buttons in shared folders opened by non-RefWorks users

    Enable open URL link resolver buttons in shared folders opened by non-RefWorks users

    I am my campus' RefWorks administrator and a reference librarian. We use RefShare in legacy RefWorks to send search results to our patrons. Use of our search service nearly trebled during the three years after we licensed legacy RefWorks and we believe this is largely due to the presence of a "GetIt@UNMC" button in each record in our RefShare format search results. Many search service users became interested in using RefWorks after receiving search results in RefShare format. A "shared folder" feature without "GetIt@___" open url link…

    15 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    Completed  ·  5 comments  ·  Other  ·  Admin →

  2. support OSX Mojave

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    Completed  ·  0 comments  ·  Other  ·  Admin →

  3. Enable users to remove an attachment (PDF or other) from a record. When an attachment is added in error, this is a problem.

    Enable users to remove an attachment (PDF or other) from a record. When an attachment is added in error, this is a problem, and the user's only recourse if to delete the record and start over.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Other  ·  Admin →

  4. A new reference type for standards

    Could you create a new reference type for standards? There isn't a ready-made option for this. It seems that it isn't possible to rename existing reference types.

    52 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →

  5. RefWorks API documentation

    We urgently need to see the API documentation for ProQuest RefWorks so that we can create our own export function for our library catalogue (Koha).

    The 'Save to RefWorks' button does not work for Koha so we have no option other than to create our own embedded export feature. Our developers cannot do this without the API documentation.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Other  ·  Admin →

  6. Remove shared folder access codes

    We've noticed that when a user shares a folder, the link that the recipient receives generates a screen that asks for an access code if they are not already logged into RefWorks.

    We can see that there is a login link in the top banner but most of our users will miss this.

    Is it possible to have the usual login options (e-mail address and institutional login) in the main screen?

    We've also noticed that, once you do login, it takes a little while for the shared folder to appear in the menu section on the left and once it…

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    Completed  ·  0 comments  ·  Other  ·  Admin →

  7. Search option for document in google doc tool by Ref ID

    In word tool as well as in google doc tool if I want to cite the reference using Ref ID search (which is good new idea) but not able to do it. So not useful due to this limitation.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →

  8. WAYFless URL to access RefWorks 3 directly without using login page.

    We would need a WAYFless URL to RefWorks 3. In our workflows users want to go directly to RefWorks 3 from within other applications. The route to go to the login page is not needed with a WAYFLess URL. Haveing requested this already three years ago nothing seems to have happened. Frustrating.

    55 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    4 comments  ·  Other  ·  Admin →

  9. Replace interstitial page with login page that directs users to Legacy or New depending on credentials

    The interstitial page confuses our students because if they are new to RefWorks, they have no idea which option to choose. If you could replace the interstitial page with a log in page - that includes the option to create an account (this would go to New RefWorks) - everyone would be so much happier.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →

  10. Java issue

    Java is going to be absolute soon. And Installing requires Java, the latest version of java app installed the MacBook with MSOffice latest patch and everything, still, I can not install RefWorks to the computer. Can you help please...

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    Completed  ·  2 comments  ·  Other  ·  Admin →

  11. Option to add to the field "short title" to the bibliography, citations and footnotes

    In the citation style editor I am not able to add the field "short title" to my bibliography, citations or footnotes. Only the reference type Generic contains the field short title.
    But for some citation styles it is required.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    Completed  ·  2 comments  ·  Other  ·  Admin →

  12. Por favor exportar con formato xml

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →

  13. promotional materials

    A nice on-boarding idea: How about some promotional materials for new REFworks subscribers? We have a resource fair in the fall and would love to have something tangible to hand to students to promote this awesome product. :)

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →

  14. RefWorks libguide - add information on RefWorks Citation Manager

    The RefWorks Libguide only contains information on Write N Cite.

    Please can information on RCM be added, in particular any instructions about software compatibility, especially with Macs?

    We find this libguide essential to point students to for the current info on what is best for their computer.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Other  ·  Admin →

  15. Compartir una carpeta de referencias con el enlace a la misma, para que pueda acceder quien lo tenga.

    Compartir el enlace permite que la persona acceda a las referencias, aunque no haga parte de la organización a la que yo pertenezco. Esto es ideal para cuando se realizan investigaciones con otras instituciones.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →

  16. Export references with highlight or comment

    When New RefWorks User tries to print/download a reference, the highlight or comment on the PDF file will be removed. We expect that it is possible to export the reference file including highlight or comment from New RefWorks.

    56 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    11 comments  ·  Other  ·  Admin →
    Completed  ·  AdminRefworks Admin (Admin, Ex Libris) responded

    We are happy to announce these improvements were completed in January 2026 release.

    https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/030_2025_RefWorks_Release_Information

  17. Export Tags

    It is essential that RefWorks export "tag" metadata in its various export formats. I have been using RefWorks for years but am discontinuing my use of your product until tag data is exportable. Tag metadata is some of the most valuable data in the library of citations that I have amassed over the past four years, and because it is not currently exportable, it feels as if ProQuest is holding my data hostage. Exportable metadata is not merely a perk to be added to your service; it is a MAJOR structural flaw that needs to be addressed.

    52 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    6 comments  ·  Other  ·  Admin →

  18. Export to BibLaTeX format

    RefWorks currently exports to BibTeX, the legacy bibliography system in TeX, but not to BibLaTeX, the modern and powerful bibliographic management in LaTeX&friends. Updating to BibLaTeX data model shouldn't be a big issue for RefWorks as it has the framework for exporting to BibTeX. Other tools like JabRef, Citavi, Zotero... have already native support for BibLaTeX.

    49 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →

  19. Allow more than one RefWorks account per email address

    56 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    6 comments  ·  Other  ·  Admin →

  20. Adding more citation styles

    Our users are requesting the addition of a new style : Pontifical Gregorian University (Italian) style to Refwork's list of supported styles.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
2 Next →
  • Don't see your idea?

RefWorks

Categories