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RefWorks

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46 results found

  1. Develop RefWorks App for mobile devices

    Please make RefWorks available as an App for mobile devices. Students tell me that they prefer Zotero for this reason, as it enables them to access their references when they are researching in the field (i.e. without internet access)

    3 votes
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    Thank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.

  2. Abbreviations for in text citations

    When including citations in text via word application, allow opportunity to use abbreviation citation instead of full citation. E.G.
    currently shows as (National Health Service (NHS), 2014) whereas it would be helpful to have the option to pick it to automatically be (NHS, 2014) without manual editing.

    3 votes
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    Closed  ·  0 comments  ·  User Interface  ·  Admin →
  3. Transfer old RefShare functions to new RefWorks

    The display of data in your own output style as well as the search functionalities from the old RefShare should definitely be included in the new version as well.

    Currently, only a listing is possible, which is definitely not sufficient to present the data well.

    2 votes
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    Closed  ·  0 comments  ·  User Interface  ·  Admin →
  4. Remove "Use login from my institution" link from user login dialog box

    The RefWorks login dialog box has a link that says "Use login from my institution." Since our institution does not have Open Athens or any other the other similar tools, this link is misleading for our patrons.

    3 votes
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    Thank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.

  5. Option to save and display year without month and day

    I never want to display the publication day and month, just the year. When I import references, the full date is automatically saved and displayed. I then have to go through my references deleting the information I don't want. Could there be options to save the year only and display this in place of the full date?

    I'm using RCM in Word.

    3 votes
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    Thank you for submitting this idea. There are two ways you can use the year only:
    1. Using the Bulk Edit feature, edit at once all references where the date contains a certain year and replace it with the year only (repeat for each year). Read more about Bulk Edit here: https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation/RefWorks_User_Guide/0400_Managing_References#Editing_References
    2. Create a custom citation style that will use the Year field (for reference types that have this field) instead of the Date field. Watch the Citation Style Editor tutorial here: https://www.youtube.com/watch?v=v6ORsIDtNPk&t=168s

  6. Improve the note when I see the PDF document

    when I write some note while reading PDF document, the note hides some part of the text of PDF document.
    Can you let me keep see the full text while opening the note?

    1 vote
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    Closed  ·  0 comments  ·  User Interface  ·  Admin →
  7. Fix TypeErrors related to uBlock Origin

    Users who use uBlock Origin and try to log in to RefWorks are unable to do so. (Tested in Firefox and Chrome.) The devtools console reports a TypeError regarding some tracking structures found unexpectedly undefined at login time. There are very simple ways to handle such cases gracefully in the code, and should be a simple fix for any modern website.

    Right now, there is a help document at https://knowledge.exlibrisgroup.com/RefWorks/Knowledge_Articles/RefWorks_Browser_Best_Practices, to which a support representative will send users, upon request. This document explains that RefWorks does not play well with the likes of uBlock Origin, and requests that users…

    3 votes
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    Thank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.

  8. Colour settings

    I am supporting a student with severe visual impairment for whom colour contrast is vital. The white background in RW is a problem. Could RW be developed to allow the colours to be changed? In her case she finds a black background with white writing best for her disability.

    3 votes
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  9. **Yellow Pop-Up Menace**

    There is a persistent yellow pop up, which won't go away, no matter how many times you click the X.

    I propose it should disappear after the first click, or have a box to say 'don't show this message again'.

    Please vote for this - it's a menace.

    3 votes
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  10. Link button in table view

    Right now to view a source you have to click on the source, go to the sidebar that pops up, scroll down, and copy the URL text into the browser address bar. Putting a link to the source right in the table view for all your sources seems incredibly simple.

    1 vote
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    Closed  ·  0 comments  ·  User Interface  ·  Admin →
  11. Saved items -

    I saved several items but did not export them to ref works, how do I find these saved items?

    1 vote
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  12. Make it work on tablets

    It's currently almost impossible to use on tablets

    1 vote
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    Closed  ·  0 comments  ·  User Interface  ·  Admin →
  13. Have a public URL for sharing projects

    In folders, it is possible to share with those who are not affiliated with the university. Is it possible to have a public URL option available when sharing projects?

    1 vote
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    Thank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.

  14. Modify the RIS file import from Scopus to recognize origin

    When the automatic importing from Scopus was working, there was an icon indicating it was from Scopus. This does not happen with the importing from Scopus as an RIS. Can that Icon be added?

    1 vote
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    Thank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.

  15. Keep search terms while searching PubMed from within New RefWorks

    In the Advanced search form, if a user types in a term then decides to change the search field, the text they type is erased. This leads to user frustration. I reported it to the Support Portal and go the reply that is by design not a bug. This would be a suggested improvement, if you would like to make suggestions for improving the product please add them to our forum at https://ideas.exlibrisgroup.com/forums/909445-refworks . The suggestions made here are used by the management and development team to chart future product development.
    So here it is and thank you for considering…

    1 vote
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    Closed  ·  0 comments  ·  User Interface  ·  Admin →
  16. Fix the auto import from Scopus into RefWorks

    Fix the auto import from Scopus to RefWorks

    3 votes
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  17. Authors editing area

    Thank you for all your good works. Kindly note that editing the authors and title has been giving issues since yesterday. Kindly look into it. More so, each time I click to save my work on Ms word, the refworks page disappears .

    1 vote
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    Closed  ·  0 comments  ·  User Interface  ·  Admin →
  18. Platform modification

    Thank you for this opportunity. I want to suggest that the platform be modified so that one can read an article while using the web version.

    1 vote
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    Closed  ·  0 comments  ·  User Interface  ·  Admin →
  19. RefWorks Plug In won't load in Word 2016

    I cant get the plug in to load in MS Word 2016. It just says loading and nothing happens

    1 vote
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  20. In the style Bluebook (notes & bibliography), 2 functions should be corrected

    In the style Bluebook (notes & bibliography), 2 functions could be corrected please. First, when the "Ref type" newspaper article is selected, RefWorks automatically adds "available at" for the URL, which is not correct for this style according to Bluebook edition 20th. Besides, in "Publish Date," RefWorks takes out the year out of the parenthesis, leaving inside the month and day. Second, when the "Ref type" Web page is selected, RefWorks does not transport whatever is written in the field "website" to the citation view. Also, the same thing with the year and the parenthesis happens.

    2 votes
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