Skip to content

RefWorks

Your feedback matters to us. Help us improve RefWorks by telling us what you’d like to see using the message areas below. You can also can support something already posted.

We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.

For more information please review our FAQ and guidelines.
For Support related issues please use this form.
Thank you.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

60 results found

  1. Show author & date in Normal view (RW3)

    For users with hundreds of records, we need to identify references in a long list of similar titles. Author or date sorting doesn't help if that info isn't visible. Normal view could be more citation-like, please.

    39 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  2. "Remove Field Codes" in WnC is an invaluable function for faculty and grad students. Please add to RCM.

    Publishers do not want RefWorks field codes in submitted manuscripts. WnC provides this valuable function, but faculty and graduate students, who because of their platform must use RCM, do not have this feature. I submit that RCM must have this capability for this population of users.

    24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    RCM does not use field codes; it uses content control. To utilize this, you will want to follow these steps:

    1. Write your document in Word, as usual.
    2. Insert desired citations using RCM
    3. Select all contents in Word (Ctrl+a)
    4. Right click on the content
    5. Click on “Remove Content Control”:
  3. Show folder location

    When displaying search results within Refworks, indicate the folder(s) where it resides.

    24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  4. Google Docs Tool -- Add the ability to include page numbers as part of the in-text citation

    In APA if you are using a direct quote one should include the page number(s) as part of the in-text citation. In the Google docs tool, there is a space for adding page numbers for that very reason, but it's grayed out and unusable.

    Our students primarily use Google docs for their writing so this would be super helpful.

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    APA 7th in-text citations do not include page numbers, unless there is a direct quote. Therefore the pages option is grayed out when selecting APA 7th. It is available for styles that include page numbers, such as MLA 7th Edition. There are two workarounds that allow editing page numbers when the style does not require them:
    - Create a custom style with pages included and share it as an institutional style. For details refer to this section of the RefWorks Customer Knowledge Center: https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation/RefWorks_User_Guide/0900_Managing_Citation_Styles#Editing_Non-CSL_Citation_Styles. Note that this style would then apply to all in-text citations in the document, whether they are direct quote or not.
    - Use the required APA 7th style and add page numbers manually for direct quotes only.

  5. Small Caps

    Some citation styles require small caps, yet there is no mechanism within RefWorks to generate them. This is problematic.

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  6. Ability for Admin to remove users

    I would like to have the ability to remove users as an admin capability.

    11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  7. Add Line Breaks to New RefWorks

    Please add a line break function to the style editor. For those of us that have to submit Working Bibliographies for auditing, it would be great if we were able to export our large amounts of references with the abstract already on the next line as opposed to having to go back and perform line breaks manually after exporting.

    11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  8. Add more severe authentication

    We have institutions which have multiple campuses or branch office and use a common institutional email address domain.
    If only one campus/office of a large-scale institution subscribes RefWorks, it needs to restrict to access or create new account from other places.
    I think that to add the authentication by all of the following required items would be resolved:
    - access to the unique URL
    - enter the invitation code
    - enter the institutional email address domain

    10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
  9. 'Create a new account' when linking to New RefWorks for the first time from a search tool (Google Scholar, Primo etc)?

    From Google Scholar, Primo etc, when you click on the RefWorks link next to each search record, it takes you to the following page:

    https://refworks.proquest.com/combined-export/?groupcode=RWMiddlesexU&detoken=XBLgJo9sJFPnYg1wJ%5B44

    If you then select to export to the New Refworks, you are taken to the following page:

    https://refworks.proquest.com/login/

    However, this is problematic, as it does not offer the opportunity to 'Create a new Account'.

    We think that users should be directed to the following URL instead: https://refworks.proquest.com/

    10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  10. Edit in-line citation output style

    There are some ways to edit the in-line citations (ex: supress author, add suffix), but no way to edit the overall display format like there is for the bibliography format in the output styles. An example of how this is useful is when I want to cite multiple sources but have a semi-colon between references rather than a comma, since I am delineating specific page numbers and am already using a comma for that.

    Additionally, it would be great to see a preview of both the in-line text and the bibliography in RefWorks for a given output style, rather than…

    8 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  11. I would suggest offering individual accounts.

    I have now used Refworks at 2 different institutions in 2 different states for over a decade. I love it and it is all I have ever used. I do worry, though, about losing access to thousands of references if the institution I am currently accessing it through decides to go with a different platform or vendor.

    8 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Other  ·  Admin →
  12. Enable Option to Delete User Accounts

    Currently Refworks doesn´t have the option for delete user accounts. Even if you send invitation for new users, you can not delete invitations.

    Is extrange because, you can give admin privilegies to account but you can not delete it.

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Currently in new RefWorks Admins can deactivate user accounts. Please let us know if there is something about this feature that you would like enhanced.

  13. Accounts Created per Month in new Refworks

    The "Accounts Created per Month" statistics are offered by Legacy RefWorks but not by New RefWorks. These statistics are really useful to evaluate the RefWorks usage in our libraries and they are the second more important for us after the "New References".

    We like to have these statistics in New Refworks too.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  14. Me encantaría poder importar más de una referencia a la vez, ahora solo puedo subirlas de una en una

    Después de descargar varias referencias, estaría bien poder importarlas de golpe y no una a una.
    Gracias

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  15. Improve CTR Harvard

    Being reluctant to create an institutional version of CTR Harvard, can the RefWorks supplied version of CTR Harvard be improved to make it more accurate? eg by making book/article titles sentence cased? or by the making the journal title, title cased? This is already done for APA.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Other  ·  Admin →

    RefWorks offers settings for casing: UPPERCASE, lowercase, Title Case, and Sentence case. More information can be found here: https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation/RefWorks_User_Guide/0900_Managing_Citation_Styles#Field_Parameters

    Please, contact Tech Support for further assistance.

  16. Automatically switch from Title to Short Title in repeated references

    In Chicago Notes & Bibliography style, repeated references are supposed to display a shortened title.

    For example, the following book:

    Barbie Zelizer, Remembering to Forget: Holocaust Memory through the Camera's Eye (Chicago: University of Chicago Press, 2003), 7.

    Subsequent citations after the first should appear as:

    Zelizer, Remembering to Forget 7.

    Please add an option to replace the Title field with the Short Title field in repeated references. (Or better yet, use AI to automate shortening titles!)

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Users may set repeated references preferences in Citation Style Editor. More information can be found here: https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation/RefWorks_User_Guide/0900_Managing_Citation_Styles#Editing_Custom_and_Out_of_the_Box_Styles

    For additional assistance, please contact Tech Support: https://support.proquest.com/s/refworks

  17. Share references with other projects (under the same account)

    I need to share references with different projects and there is no way to do that. Please advise or add that feature. Thanks!

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    To move/copy references between projects, export the references from the initial project where they are placed and import them into the other project(s), or use sharing. See more details in the “To move references from one project to another:” section here: https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation/RefWorks_User_Guide/0400_Managing_References#Working_with_Projects

  18. When a newspaper article has no author, automatically move the newspaper title to the front (depending on referencing style)

    In Harvard Cite Them Right, newspaper articles with no author must appear like this:

    Newspaper Title (Year) ‘Article title’, date, page numbers.

    But in refworks they appear like this:

    Anonymous (Year) ‘Article title’, Newspaper Title, date, page numbers.

    this is incorrect and could lead to people failing to pass their course, or having to redraft an entire bibliography for publication.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Already Supported  ·  1 comment  ·  Other  ·  Admin →
  19. Browser Extensions for Importing

    Provide a browser add-on or extension which paints a button on database pages to easily download the citation, but also the full text.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  20. DOI search function

    Under "Add Reference" Have a space to quickly input the DOI and find article based on that. Currently, there is a space to add that modifier under the Save to Refworks function, but all I continually get is "service is unavailable".

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
← Previous 1 3
  • Don't see your idea?

Feedback and Knowledge Base