RefWorks
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We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.
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259 results found
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Enable Ask a Librarian chat widgets within RefWorks
Allow institutions to embed a LibChat or other chat service within the RefWorks interface
16 votesThank you for the suggestion. After careful consideration, we've decided to prioritize other features that align more closely with our users' goals.
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Suggestion: Add TikTok Emojis to optimize the input experience
TikTokEmojis.click is the all-in-one hub for TikTok’s 46 secret emojis, offering instant copy-paste tools, high-resolution PNG downloads, and developer-ready React & Vue NPM packages—everything creators, designers, and engineers need to integrate authentic TikTok emojis with lightning-fast performance and zero fees. My suggestion for your product is to add TikTok Emojis to the input box to optimize the user input experience.
15 votes -
Customizable Log-in page for New RefWorks
In Legacy RefWorks, admin can customize log-in page. We want this function taken over to New RefWorks.
14 votesThank you for the suggestion. After careful consideration, we have decided to prioritize other features that align more closely with user goals.
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Copy and paste ready-material citation style from other Sources
Ready-made citations are provided in some databases. However, there is no 'copy and paste' function in Refworks to import them. The articles from four very popular databases cannot be grabbed by 'Save to Refworks' - Britannica School, Questia, Statista and Discovery Education Streaming. But the databases provide citations, it is ashamed that the data cannot be transferred to Refworks easily.
13 votesThank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.
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Make 'Save to Refworks' tab more compatible with ProQuest articles
Articles retrieved from ProQuest are interpreted as Web Pages instead of Journal Article and information has to be manually entered.
12 votesDirect Export integration from ProQuest as well as import as RIS file allows for complete import into RefWorks without using Save to RefWorks.
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Make your buttons work
It would be really nice if your importing function actually worked instead of have buttons that do nothing. I have tried to import from a .ris file in every possible why and there is no result. Also, your "Email Us" button doesn't do anything. Also, you create folder button didn't work until the third time, at which point it created 3 folders. This is a software used by universities around the globe and you have these types of issues. Please do better.
11 votesPlease use Idea Exchange to discuss new feature requests. To report specific bugs please open a support case at https://supportcase.exlibrisgroup.com/?product=Refworks
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Show Author Address/Affiliation in the Full View
I manage an institutional database in legacy RefWorks, where it is vital, that I can see the author affiliation in reference.
Please make this field visible in New RefWorks as well.
11 votesAuthor Address/Affiliation is an available field in RefWorks.
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Make RefWorks Citation Manager available offline
I would like RefWorks Citation Manager in Word to be available when working offline, just as Write-n-Cite is.
11 votesThank you for your valuable feedback. Microsoft Office add-ins are web-based. These are always hosted on the provider's web server and are not cached for offline use. The system used by add-ins requires a connection to the provider's web server which verifies the user's license. Add-in manifests are not available for local download and installation.
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I would like to suggest that an upgrade be written so RefWorks can interface with Scrivener.
It would be very handy to be able to import citations into the Scrivener writing system, as opposed to just having access to Word, etc.
11 votesThank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.
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Make it possible to restrict users' email address update by admin.
Administrators of some institutions want the users not to update their email addresses by themselves.
11 votesThank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.
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Customize sidebar menu width
Is there a way to expand the width of the sidebar menu to accommodate for longer folder names? That way, we'd be able to quickly read the entire folder name without having to hover over the number of results.
10 votesAs we are working on optimizing site responsiveness, we implemented Improved Folder Names Recognition and Quick View of Sharing Settings. See release notes for more information: https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/040_2024_RefWorks_Release_Information#Improved_Folder_Names_Recognition_and_Quick_View_of_Sharing_Settings
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online news webpage not taken as per Harvard style
while importing references from online new websites, refworks do capture the references but does not cite the bibliography as per harvard style for webpages accessed online.
9 votes -
Optionally avoid deduplication when a criterion is void
While deduplicating it can happen that RefWorks suggests large numbers of candidate duplicates because one of the chosen criteria is void, e.g. I choose "title/ISSN/page number" and RefWorks suggests a large number of totally unrelated records just because they all lack the page number - this is taken by the algorithm as "match succeeded". Since this behavior could be sometimes useful, there should be an option "also match void criteria" to choose when it is deemed useful by the user.
9 votesWe are happy to announce these improvements were completed in January 2026 release.
https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/030_2025_RefWorks_Release_Information
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Be able to set sharing options on sub-folders like you do on folders
Add sharing function for individual & group for sub-folders. It would be useful to be able to set sharing options on a sub folder without the parent folder having to be shared out as well.
8 votesThank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.
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Integrate with Primo
Provide a easy way for the user to search for relevant resources in his library discovery tool from inside RefWorks.
For customers that use Primo as their library discovery,8 votes -
Add WorldCat catalogues to Search Databases in RefWorks New
Our library uses a WorldCat catalogue. We would like our catalogue to be added to "Search Databases" in RefWorks New to enable searching our institutions catalogue from within RefWorks. This is not possible at the moment because RefWork needs Z39.50 and WorldCat uses SRU. So we would like SRU to be added to RefWorks or the possibility to use the WorldCat Search API.
[case 00615984]8 votesEach open source/z39.50 databse can be requested to be added https://knowledge.exlibrisgroup.com/RefWorks/Knowledge_Articles/New_Online_Catalog_or_Database
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Search should default to folder you are working in
If you are currently in a folder, perhaps the search function should default to searching the folder you are in, with an option to search your entire database of references.
8 votes -
Write-n-cite integration for chromebook
Have better integration of refworks with chromebook especially with MS Word /Google Docs standalone apps.
7 votesThank you for your feedback. We are not planning any new development for the WnC feature, as WnC is planned to end by Q2 2025. We recommend using the RefWorks Citation Manager going forward. More information can be found here: https://knowledge.exlibrisgroup.com/RefWorks/Knowledge_Articles/Write-N-Cite_(WnC)_to_RefWorks_Citation_Manager_(RCM)_Migration
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Enable analytics to refine display of usage stats by IP range or email domain
We would like to be able to access usage stats for partner institutions to whom we offer access to RefWorks via our account. This access has been set up using IP address ranges and email domains.
7 votesWe've carefully considered your feedback and have decided not to include this feature as it is not aligned with privacy and product development direction.
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Allow admins to delete deactivated accounts.
We can deactivate accounts as admin, but we are unable to delete them. Admins should be able to delete accounts.
I work in an institution that will reuse email addresses once a student leaves; this creates problems re: deactivated accounts in RefWorks. I would like to be able to delete accounts.
7 votesWe've carefully considered your feedback, performed user research and have decided not to include this feature in the near future.
For accounts deletion, contact RefWorks Tech Support at https://support.proquest.com/s/refworks
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