Improving the timing of the SpringShare chat prompt appearing in Summon
We're delighted that we could integrate SpringShare Chat functionality into our Summon interface. However, we feel it could be improved by delaying the appearance of the chat prompt message for this functionality on screen.
As you can see from the file, a message appears asking users whether they'd like to chat to one of the Library Team - that's great! - but the speed of which it appears is almost instantaneous and often before users have had chance to look at their results.
Is there any way that you could make a fix for Summon to delay this slightly so it doesn't bombard the user straightaway, i.e. have it appear in 1-2 minutes after the search results have loaded?
This would be better for the user experience - they'll really value the message (and many users may want to use it, so that's great UX) but they'll also want to pause and take stock of what they've searched for as well before considering whether to use the chat functionality (and some may not need to use it or wish to use it at all!).