Sue

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  1. 134 votes
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    6 comments  ·  Primo » Analytics  ·  Admin →
    Sue supported this idea  · 
  2. 339 votes
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    6 comments  ·  Primo » Primo VE  ·  Admin →
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    Sue commented  · 

    Faster response times would be very much appreciated. Sales Force cases move far too slowly. Perhaps ExLibris need more staff dedicated to supporting their customers? A direct chat or call option in real time is a great idea - all the other vendors I have worked with have provided this service.

    Sue supported this idea  · 
  3. 776 votes
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    24 comments  ·  Alma » Other  ·  Admin →
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    Sue commented  · 

    Faster response times would be very much appreciated. Sales Force cases move far too slowly and are often misunderstood and/or lost in translation. Perhaps ExLibris need more staff dedicated to supporting their customers? A direct chat or call option in real time is a great idea - all the other vendors I have worked with have provided this service.

    Sue supported this idea  · 

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