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3 results found

  1. For Cancelled eBook Orders: Automatically Cancel Purchase Order Lines (POLs) and delete portfolios

    Currently when a Rialto eBook order is cancelled by Rialto due to lack of availability, the purchase order line remains open and the portfolio that Rialto added for the anticipated purchase remains in the Institution Zone. This requires manual staff cleanup.

    Please develop functionality to automatically cancel these purchase order lines and delete the portfolios. This already happens for cancelled print Rialto orders and should also occur for cancelled ebook orders.

    100 votes
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    1 comment  ·  Administration  ·  Admin →

  2. Improve Rialto Configuration visibility and editing access for the Rialto Administrator role

    Currently Rialto is a ‘black box’ for a great deal of configuration which is controlled by Ex Libris and only visible to Ex Libris. For many settings, customers do not even have Read access, let alone Edit access. This issue is compounded by extremely minimal documentation on Rialto administration that configuration settings even exist at all and the options for them.
    This leads to situations we have experienced where we began ordering physical titles through Rialto and were incorrectly billed in the wrong currency. And another where our EDI was not functioning as expected, due to invisible misconfiguration. And another…

    8 votes
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    1 comment  ·  Administration  ·  Admin →
    Completed  ·  AdminAmy Copeland (Product Manager - Rialto, Ex Libris) responded

    Hello,

    The base for this page was released in November 2025, with additional settings to be added going forward.

    The January 2026 release will also see a new configuration page for read-only display of set currency, country, and region. The latter two being used to determine geo rights for ebooks and print supplier warehouse.

    Please feel free to email me directly at amy.copeland@clarivate.com if there are specific settings not mentioned within the request that you would like to have displayed/manipulatable in the future.

    Best,

    Amy Copeland

    Senior Product Manager, Rialto

  3. More control over Rialto Task List

    We have our eBook Central DDA set up as a selection plan in Rialto. On our Alma task list, there is always the task "Selection plans awaiting review". Even when I review the selection plan, the task still stays there. We would like to be able to remove the "Selection plans awaiting review" from the Task List.

    6 votes
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    1 comment  ·  Administration  ·  Admin →
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