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4 results found

  1. Add additional Rapido indicator option of ‘Yes – manually assigned’

    It is not easy to report on borrowing requests supplied by Rapido partners. We initially thought that Rapido indicator could be used but Ex Libris clarified that Rapido indicator = yes means that a request has been sent automatically to a Rapido partner. If a Rapido partner has been added manually, the Rapido indicator changes to no (the borrowing requests Analytics knowledge centre page has since been updated to clarify this).

    Although it is useful to know how many requests were sent automatically i.e. without staff intervention, we want to report accurately on requests supplied by Rapido libraries to justify…

    23 votes
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    Completed  ·  2 comments  ·  Analytics  ·  Admin →

  2. Lending reports - top borrowers/borrower stats

    As an ILL staff member who is not a systems or analytics expert, I would like an out of the box lending report listing the libraries that borrow from us the most over a large period of time so that I can appropriately allocate processing space and staff time. Since we process local scan requests through Rapido, I would like to be able to exclude a specific library (us) from this report.

    4 votes
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    0 comments  ·  Analytics  ·  Admin →

  3. Lending reports - fill rates

    As an ILL staff member who is not a systems or analytics expert, I would like one or more out of the box lending reports showing our fill rates (requests supplied vs. requests received for a selected period of time) so I can correct inefficiencies and maintain the level of service required by RapidILL agreements.

    5 votes
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    0 comments  ·  Analytics  ·  Admin →

  4. Lending reports - reject reasons

    As an ILL staff member who is not a systems or analytics expert, I would like one or more out of the box lending reports of reject reasons so I can locate and correct problems with workflows, staffing levels, and configurations.

    I would recommend something like "reject reasons used in (large unit of time) by (smaller unit of time)," such as in a month by day or in a year by week, and "reject reasons used in (unit of time) as percentage of the whole."

    5 votes
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    Completed  ·  1 comment  ·  Analytics  ·  Admin →
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