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2 results found

  1. Reducing turnaround times

    Since each lending library can hold a request for 4 working days, sometimes files are received after a long time (for example: if there are many libraries and each one takes 4 days to Unfill, before one library eventually fills it).
    A solution to this could be to treat requests with only one match differently than requests with many matches, e.g., reduce the holding time for requests to 2 days when more than 1 library holds the item.

    89 votes
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    1 comment  ·  Other  ·  Admin →
    Completed  ·  AdminMike Richins (Admin, Ex Libris) responded

    Updating the status of this idea to "complete", after review with the RapidILL Product Working Group. We've updated the RapidILL system to limit the number of hours a request will age while assigned to a lender to 72 hours from 96.

  2. updating Lending requests to Filled without sending the file

    Sometimes libraries update Lending requests to Filled, but do not actually send the file via RapidX or any other way.
    There should be a way to indicate that the file was not actually sent to the Borrowing library.

    60 votes
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    3 comments  ·  Other  ·  Admin →
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