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8 results found

  1. Send messages to any partner directly from request

    We would like to send messages to any partner directly from a request. Currently, this is not possible with RapidILL/RapidR or email partners.

    29 votes
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    1 comment  ·  Staff processes  ·  Admin →
    Completed  ·  AdminMeghann Weldon (Admin, Ex Libris) responded

    See the communicate with partners functionality added in the August 2024 release: https://knowledge.exlibrisgroup.com/Rapido/Release_Notes/2024/Rapido_2024_Release_Notes?mon=All

  2. Notifications for RapidILL communication failures

    It should be immediately clear if a Rapid request is not updated - not just in an “update failed” note on the request itself, which the Rapido user is no longer looking at by the time the Rapid communication error occurs. One way this could be achieved is by allowing Rapido users to opt into popup notifications that display and have to be closed whenever there's a communication issue with Rapid. We are potentially open to other approaches for addressing this issue as well as long as they provide an obvious notification every time a Rapid communication issue occurs.

    2 votes
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    Completed  ·  1 comment  ·  Staff processes  ·  Admin →

  3. Add “Conditional” to RapidILL

    Sometimes libraries need to communicate things to each other that aren’t citation issues. For instance, if a library has an HTML version of an article instead of a PDF with page numbers or a different edition of a book than the one listed in the request, that library might want to ask the borrower if that’s an okay version for the patron. Right now the only way to communicate between libraries is through Bad Citation, and that doesn’t allow libraries to respond to such queries. Adding a “Conditional” status that allows libraries to ask and answer questions that aren’t citation…

    1 vote
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    0 comments  ·  Staff processes  ·  Admin →

  4. Record all request metadata changes in History tab

    When we change a field in a request, that change should always be tracked in the History tab. For example, we occasionally have to change one of the standard identifiers (OCLC, ISBN, ISSN) in a request in order to match it to potential lenders. Saving that information in the History tab would allow us to check a) what the original requestor provided and b) what we’ve already tried using.

    8 votes
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    0 comments  ·  Staff processes  ·  Admin →

  5. Add search by lender

    Sometimes we want to view all requests that have been sent to a particular lender. Examples of times we’d like to do this are if we’re troubleshooting something, or if the request is in a language with non-Roman characters and it’s easier to search by lender than it is to search by title. While it’s possible to narrow down requests by lender using the facet, we have many lenders and the way their names are listed is not always standard (i.e. University of California - Berkeley vs. The University of Hong Kong). It would be much easier to just search…

    1 vote
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    0 comments  ·  Staff processes  ·  Admin →

  6. Make requests in status “expired” act like any other request with the same list of actions

    Requests that have ended up with the status and “expired” end up in the “closed” sets, but we still need to work with them. We don’t want the request to be cancelled and the patron to be notified automatically because there still might be something we can do with them. We might find an additional email partner to send one of these requests to that the system doesn’t know about, we might find a better ISBN or OCLC number to send it out on, or we might find that the request is the wrong type and we need to change…

    1 vote
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    0 comments  ·  Staff processes  ·  Admin →

  7. Quick action for activating or dismissing notes on requests

    When you create a new note from the right panel of a request (the yellow sticky note), it's not currently possible to activate the note from here. Instead you have to edit the request > go to notes tab > select Update Notes and choose to Activate notes. Similar steps are required if you want to dismiss an already active note. Since there are so many steps to activate or dismiss a note, currently staff are less likely to do this and therefore the 'Active Notes' facet/set is not truly reflective of which notes staff should pay attention to (e.g.…

    15 votes
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    Completed  ·  0 comments  ·  Staff processes  ·  Admin →

  8. Add the ability to create exclusionary sets in Rapido

    We need the ability to create sets in Rapido based on "does not include" criteria. For instance: a set of all active lending requests where the borrowing library is NOT "Library X". This would help libraries that have different sets of lending rules for certain partner libraries (likely a common issue for libraries that are part of consortia).

    30 votes
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    0 comments  ·  Staff processes  ·  Admin →
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