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RefWorks

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31 results found

  1. Update folder counts upon import

    Currently, after importing references from a file and specifying a folder location, the folder count isn't updated until a browser refresh. This can be troublesome because it then prompts to (re)import the folder.

    4 votes
  2. include web retrieval date in bibliography

    I am using APA 7th addition and the bibliography is 'Checked' on. I want to include the retrieval date for my websites I am referencing, but I don't know how to add it?

    1 vote
  3. Import "Google Scholar" as source

    Seeing references imported from Google Scholar, its "Source Name" field is "Google". Is it possible to change it to "Google Scholar"?

    8 votes
  4. Make DOI field available automatically for manual reference input

    DOI field is the most important for manual reference input (journal). However it is not visible automatically and has to be added. However this has to be done each time which is very inconvenient with a large number of references. Can it be made automatically available on ref input screen or give option to select our choice of fields for this screen

    24 votes
  5. New Folder

    Importing a citation from an external source, the site asks what folder. Can you put a create folder ability on the window? The window 'pull' down that lists my current folder/location. It would be helpful to have the ability to create a new folder there. Right now, you have to go out of the import window, etc.

    Also, importing citations, the same window asking for the location. When you select a check box, the window doesn't auto close (which it should). To close your selection, you must mouse click out on the page. Then the window closes, but doesn't show…

    14 votes
  6. Add a ref type for "tv progamme" and/or "streamed video"

    We would like more reference type options to support users adding content from streaming platforms such as BBC iplayer and the BUFVC site Box of Broadcasts. Currently we only have the basic 'video' option which is fine for adding films which require details such as director, distribution company etc. but the information needed to reference a tv broadcast in our Cite Them RIght Harvard style is quite different. An additional reference type would allow us to configure this to accomodate both types of video content.

    12 votes

    We are happy to announce this update was completed in April 2025 release. https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/030_2025_RefWorks_Release_Information

  7. Allow alteration of Tags at import

    Without increasing the number of clicks to import, please add the function to change tags at import. This function could be added to the Import References/Assign to Folder page without requiring additional clicks if the user is happy with the tags being brought in.

    3 votes
  8. 5 votes
  9. Multiple URLs on record import - separate? or block

    Records can't support two links in the URL field, but mutliple URLS on import are all placed there. Some databases (Ovid) allow inclusion of either the "permalink" record URL and/or the external link resolver (full text). When the records are in Refworks, neither link works because they are in one URL field with a space separating them. It would be great if RW could support multiple links for a record (via import) but if not, then perhaps block on space or on the next "http" found?

    7 votes
  10. 1 vote

    We are happy to announce this update was completed in April 2025 release. https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/030_2025_RefWorks_Release_Information

  11. Legacy vs New Proquest button does not save choice to always choose

    The "don't ask me this again" checkbox does not work. I need to make this choice everytime I import. Even after clearing cookies.

    3 votes
  12. Add a ref type for "dissertation"

    There is no reference type in RefWorks for dissertations, only theses. In APA style, citations for dissertations and theses are formatted differently so RefWorks should offer an additional reference type.

    70 votes
  13. Import PMID from PubMed by Save to RefWorks

    Please improve Save to RefWorks to import PMID from PubMed.

    95 votes
  14. Improve import of author's names

    The most common problem we see with the formatting of references is that the author's first and last name are treated as one field, so that the in-text citation would read (Ali Smith, 2017) rather than (Smith, 2017). This happens quite a lot, is there a way to improve the export/importing of author's names?

    24 votes
  15. Change "Select All" to read "Select All ON THIS PAGE" when moving citations from Last Imported

    When moving citations from Last Imported to a folder, the default option is to "Select all" but that wording is misleading - it only selects the citations shown on the page, which defaults to 50. If you just imported 51 citations, "Select All" doesn't actually select all, it selects only the first 50.

    5 votes
  16. Edit author

    Sometimes authors have to be entered in manually. This is especially the case when I import PDFs - RefWorks captures the wrong authors. However, it would be easier if we could rearrange the order of authors manually. Currently, if I accidentally delete the first author or skipped a third author, I can't go back and add these authors in their correct order. Instead, I have to re-type all the author names again in the correct order.

    Please allow authors to be manually added and allow us to add authors in a specific order/ wherever we click in the author section.

    4 votes
  17. 5 votes

    We are happy to announce this update was completed in April 2025 release. https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/030_2025_RefWorks_Release_Information

  18. Import citations into multiple projects at once

    Please add new function to import citations into multiple projects at once.

    11 votes
  19. 1 vote
  20. Attachments stall, never completely finish

    Many users have noticed that when PDF attachments are uploaded, they take a very long time in the processing/uploading phase, and sometimes the progress bar stalls at 50% and never finishes.

    110 votes
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